Ward Clerk - Ward 6A

Date: 19 Jan 2025

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

Company: Peter MacCallum Cancer Centre

Unit: Ward 6A

Division: Chief Operating Officer

Department: Cancer Surgery Operations

Enterprise Agreement: Health and Allied Services, Managers and Administr

Ward 6A

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Ward Clerk – Ward 6A
Ongoing, Part-Time Role

Ward 6A is a 32-bed inpatient unit seeking a highly motivated and experienced Ward Clerk for a Permanent Part Time position (35 hours per fortnight). This role is pivotal to the smooth running of the unit and this we are seeking a committed individual to join our team. Key responsibilities will include processing patient admissions, completing discharges, scheduling appointments and answering telephones enquires. We are looking for a candidate with excellent customer service, strong communication skills, who has a proactive and friendly approach.

This is a 35 hours per fortnight role.

Remuneration as per Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 – HS Grade 1 Year 1 (HS1) $58,442.80 per annum (full-time equivalent – $26,914.44 for part-time) to HS Grade 1 Year 5 (HS17) $64,610.00 per annum (full-time equivalent – $29,754.60 prorated for part-time) dependent on candidate experience. To be discussed with Hiring Manager.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Emily Pett
Contact Number: 03 8559 7559
Email: emily.pett@petermac.org

Applications Close: 11:59pm Monday 10th Feb 2025.
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Position Summary

The Ward Administrative Officer role is to provide clerical and administrative support service to the nominated unit. The key responsibilities of this role are to:

Act as the first point of contact and provide excellent customer service to patients, relatives, general public and staff for the designated unit.
Provide knowledge in the Patient Administration System (PAS) and administrative processes, including those relating to patient registrations, admissions & discharges, appointments and revenue management.
Liaise with other departments to assist the efficient and timely coordination of patient care and administration.
Provide appointment bookings support service for patients and clinical staff.
Provide administrative support to the Nurse Unit Manager for daily management of the unit

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

Classification or Salary Range

HS1

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal

Nurse Unit Manager
Nursing, Medical and Allied Health staff Health Information Services
Other Administrative teams Patients Services Assistants
Key staff from other units and departments

Skills

Essential Requirements	Experience and/or technical training in an administration setting. Strong customer service skills, able to communicate effectively and respectfully with patients and staff. Demonstrated skills in the use of IT systems, preferably in a health care setting. Maintain immunisation in accordance with the Staff Immunisation Policy, including vaccination against COVID-19.
Desirable Requirements	Experience using patient administration systems, in particular iPM and EPIC. Previous health service administration experience.

Key Accountabilities

Key Accountabilities	Demonstrated by / Key Performance Indicators
1. Provide exceptional customer service	Provide a high level of customer service to patients, carers and staff within a designated team or portfolio Obtain the required information from patients, carers and staff in an efficient and courteous manner Respond to patient and/or staff queries in a timely and respectful manner consistent with organisational guidelines Ensure phone and email enquiries are triaged to the correct destination
2. Accurately and efficiently process patient activities	Electronically process patient activities such as referrals, registrations, appointments and admissions accurately and in a timely fashion. Communicate with external organisations such as health insurance funds, Veterans Affairs and WorkCover regarding payment of accounts as required Manage patient records in accordance with hospital policy and Data Accountability Framework to maintain data integrity at all times Perform role in line with confidentiality and privacy requirements
3. Prepare accurate and timely reports	Prepare accurate orders, invoices, activity data and/or billing in a timely fashion Follow progress of invoices, orders or payments to ensure action occurs as specified in these documents Prepare and report departmental KPIandrsquos to management on request
4. Support the work of the team and department	Work cooperatively as part of the team and assist other areas and staff as necessary Prepare agendas, coordinate meeting dates and room bookings and take minutes for meetings Assess situations or information, clearly and accurately communicate information and make recommendations to peers, team leaders or managers. Train new employees in basic administrative functions Identify opportunities for process improvement and work with team lead to implement appropriate solutions Other tasks as directed by your team leader or manager

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Peter Mac requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to discuss this requirement.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.