Ward Clerk - Ward 5A
MELBOURNE, VIC, AU, 3000
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
YOUR ROLE IN OUR FUTURE
Ward Clerk - Ward 5A
- Ongoing, part time position
- 16 hours per fortnight
Ward 5A is a 32 bed inpatient unit seeking a highly motivated and experienced Ward Clerk for a Permanent Part Time position (16 hours per fortnight).
About the role
This is a job share arrangement where you will work every alternate weekend in the Fortnight on Saturday & Sunday from 830-1700 (1 weekend per fortnight) This role is pivotal to the smooth running of the unit and this we are seeking a committed and compassionate individual to join our team.
Key responsibilities will include processing patient admissions, completing discharges, scheduling appointments and answering telephones enquires. We are looking for a candidate with excellent customer service, strong communication skills, who is proactive and works well within a team.
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Join us!
If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Delia Comodo/Shannon Cooper
Contact Number: 03 855 95630
Email: delia.comodo@petermac.org/shannon.cooper@petermac.org
Applications close: 27 August 2025
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Position Summary
The Ward Administrative Officer role is to provide clerical and administrative support service to the nominated unit. The key responsibilities of this role are to:
- Act as the first point of contact and provide excellent customer service to patients, relatives, general public and staff for the designated unit.
- Provide knowledge in the Patient Administration System (PAS) and administrative processes, including those relating to patient registrations, admissions & discharges, appointments and revenue management.
- Liaise with other departments to assist the efficient and timely coordination of patient care and administration.
- Provide appointment bookings support service for patients and clinical staff.
- Provide administrative support to the Nurse Unit Manager for daily management of the unit
Enterprise Agreement
Classification or Salary Range
Immunisation Risk Category
Immunisation Category C
Key Relationships
Internal:
- Nurse Unit Manager
- Nursing, Medical and Allied Health staff Health Information Services
- Other Administrative teams Patients Services Assistants
- Key staff from other units and departments
Education
Skills
| Essential Requirements |
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| Desirable Requirements |
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Certifications, Licenses & Registrations
Key Accountabilities
| Key Accountabilities | Demonstrated by / Key Performance Indicators |
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1. Provide exceptional customer service |
Provide a high level of customer service to patients, carers and staff within a designated team or portfolio |
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2. Accurately and efficiently process patient activities |
Electronically process patient activities such as referrals, registrations, appointments and admissions accurately and in a timely fashion. |
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3. Prepare accurate and timely reports |
Prepare accurate orders, invoices, activity data and/or billing in a timely fashion |
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4. Support the work of the team and department |
Work cooperatively as part of the team and assist other areas and staff as necessary Prepare agendas, coordinate meeting dates and room bookings and take minutes for meetings Assess situations or information, clearly and accurately communicate information and make recommendations to peers, team leaders or managers. Train new employees in basic administrative functions Identify opportunities for process improvement and work with team lead to implement appropriate solutions Other tasks as directed by your team leader or manager |
Key Accountabilities (Contd..)
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.