Regular Giving Lead
MELBOURNE, VIC, AU, 3000
YOUR ROLE IN THE FUTURE
Regular Giving Lead
• Full-time, ongoing role
• Parkville location, with multiple transport options available
• $89,000 to $94,000 + salary packaging + super + 5 weeks’ annual leave + monthly ADOs
The Peter MacCallum Cancer Foundation is the fundraising arm of Peter Mac. The Foundation accelerates life-saving cancer research by enabling people across Australia to provide critical funding for innovative projects, helping researchers discover new ways to prevent, detect and treat cancer. Donor support empowers our people to translate breakthroughs from the lab into real-world treatments that improve outcomes for patients and their families.
About the role
As the Regular Giving Lead, you will be responsible for overseeing and managing all aspects of Peter Mac’s regular giving program, our Discovery Partners. This key program engages tens of thousands of people across Australia and is growing year on year.
The Regular Giving Lead plays a key role in monitoring and improving the experience of regular donors throughout their journey with the Foundation, including acquisition, retention, growth and offboarding. The role is responsible for managing service level standards, data security and privacy, as well as delivering operational plans and managing budgets.
This key role is responsible for maximising fundraising results within the regular giving portfolio, such as:
• Acquiring new regular givers via face-to-face, phone and digital campaigns
• Maximising retention through best-in-class communications and events
• Leading the Regular Giving team
• Monitoring and adjusting performance
This is a unique opportunity to make a life-changing difference to people with cancer, creating meaningful impact within a world-leading, purpose-driven organisation!
About you
You will be someone with excellent communication and interpersonal skills, who is able to build strong working relationships with a wide range of stakeholders.
You’ll bring with you:
• A minimum of 2 years’ experience in a fundraising role, preferably with direct experience in a mature regular giving program
• Experience in the analysis and improvement of customer/supporter experience
• Demonstrated leadership skills, and able to foster positive stakeholder relationships
• Strong problem-solving skills, and a growth mindset
• Strong data-management, analytical and reporting skills
• Experience with managing suppliers
• Self-motivated and results-driven
Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
• Up to $11,660 in salary packaging to increase your take home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• On-site eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks’ annual leave, 17.5% leave loading, purchased leave options and monthly ADOs
• Flexible, hybrid working practices
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Join us!
If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and vaccination evidence. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.
For a confidential discussion about this role, please contact Julia Cameron, Head of Fundraising, at julia.cameron@petermac.org or on 03 8559 6780.
Application closing date: 11:59PM Sunday 17 August 2025
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Position Summary
The Regular Giving Lead is responsible for overseeing and managing all aspects of the Regular Giving program at the Peter MacCallum Cancer Foundation. This key program engages tens of thousands of people across Australia, and is growing year on year.
The RG Lead plays a key role in monitoring and improving the experience of regular donors throughout their journey with the Foundation, including acquisition, retention, growth and offboarding. The role is responsible for managing service level standards, data security and privacy, as well as delivering operational plans and managing budgets.
The role is responsible for overseeing the Regular Giving (RG) portfolio, which includes:
Maximising Peter MacCallum Cancer Foundation’s gross and net revenue through the acquisition, growth and retention of regular givers via face-to-face (F2F), phone, digital, mail, SMS and email campaigns and communications, as well as in-person and virtual events.
- Leading the Regular Giving team, including the management of two Regular Giving Coordinators.
- Monitoring and reporting on performance of the overall regular giving program to aid acquisition, growth and retention tactics to maximise revenue.
- Manage budgets and suppliers across RG programs, and monitor income and expenses against budgets and forecasts.
- Collaborating with teams across the Foundation to grow and retain income through conversion to and from other offers.
- Fostering and managing positive relationships with key stakeholders including donors, service providers, team members and other Peter Mac staff.
Enterprise Agreement
Health and Allied Services, Managers and Adminstrative Workers
Classification or Salary Range
$88,700–$105,000 pa base salary
Immunisation Risk Category
Immunisation Category C
Key Relationships
| Internal |
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| External |
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Skills
- Management of mass-market fundraising
- Management of complex workloads in fast-paced environment
- Continuous improvement processes for customer service and supporter engagement
- Production and evaluation of program reporting
- Data management
- Analytical and problem-solving skills
- Contract compliance and supplier management
- Stakeholder management
- Staff management and leadership
- Attention to detail and a commitment to quality
- Self-motivated and results driven
- Desirable: scientific literacy
Key Accountabilities
| Key Accountabilities | Demonstrated by / Key Performance Indicators |
|---|---|
| 1. Management of Regular Giving acquisition, growth and retention campaigns and activities | • Oversees Regular Giving acquisition campaigns across F2F, telemarketing, direct mail and digital, working with Regular Giving Coordinators to effectively manage these programs • Achieves donor acquisition targets in line with budget objectives, forecast timelines and contracted performance metrics • Advises Regular Giving Coordinators and the Digital Individual Giving Coordinator on creative execution and conversion scripting for digital and phone campaigns • Ensures upgrade campaigns are executed to goal metrics • Regularly attends PFRA meetings and other industry events |
| 2. Leadership & staff management | • Effectively manages the Regular Giving team, providing leadership and guidance to team members • Fosters a collaborative and inclusive team environment, encouraging professional growth and development • Supports learning and continuous improvement within team • Contributes to the development of strategies, budgets and operational plans |
| 3. Program reporting and analysis | • Delivers consistent and accurate monthly reporting of key performance areas, including number of active, delinquent, terminated, average gift and cost per acquisition • Monitors KPIs (age, average gift, volumes) and undertakes remedial action if KPIs fall • Ensures donors with payment declines are consistently followed up in line with Discovery Partner service level standards • Produces and analyses donor experience maps, and regularly reviews them to generate incremental program improvements as required |
| 4. Donor experience design and optimisation | • Works with the Individual Giving Manager and Direct Marketing staff to design integrated communication and donor care plans • Monitors and regularly reviews the Discovery Partner welcome process • Ensures Regular Giving service level standards are adhered to • Ensures donor care activities support program retention, delinquency and income objectives • Demonstrates the timely and efficient execution of delinquency processes to maximise RG revenue and ROI |
| 5. Adherence to policy and legislative compliance | • Ensures donors are acquired in line with all relevant legislative policies • Monitors adherence of suppliers to PFRA and FIA policies, to minimise negative feedback from donors and members of the public • Ensures all feedback is responded to in a timely fashion, recorded and effectively handled in line with relevant policies • Works collaboratively with the Business Manager and Communications staff to ensure consistency in PMCC messaging, brand and policies • Monitors data management and cybersecurity requirements to ensure data privacy and security • F2F Marketing messaging, product and sales approach are compliant with PMCC brand and policy |
Key Accountabilities (Contd..)
| Key Accountabilities | Demonstrated by / Key Performance Indicators |
|---|---|
| 6. Develop and maintain positive working relationships | • Works closely with service suppliers to ensure optimum outcomes are achieved and service supplier KPIs met • Works collegially to ensure strong positive and professional working relationships within the Foundation team and with the broader Peter Mac staff and community • Actively participates in department activities to support a positive team culture |
| 7. Other duties as required | • Supports the Foundation team in servicing donor requirements when required • Carry out other duties as requested to contribute to an effective and proactive department |
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.