Regular Giving Coordinator

Date: 18 Sept 2025

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

Company: Peter MacCallum Cancer Centre

Unit: Individual Giving

Division: Foundation

Department: Fundraising

Enterprise Agreement: Health and Allied Services, Managers and Administr

Individual Giving

The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre seeking to excel across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, compassion and excellence, and providing the best possible cancer care for our patients.

YOUR ROLE IN THE FUTURE
Fundraising Coordinator (Regular Giving)
- Ongoing, Full Time Role
- Parkville location, with flexible hybrid working
- $74,000–$83,000 base + salary packaging + super + 5 weeks annual leave + monthly ADOs

About the Foundation
The Peter MacCallum Cancer Foundation is the fundraising arm of Peter Mac. The Foundation accelerates life-saving cancer research by providing critical funding for innovative projects, enabling researchers to discover new ways to prevent, detect and treat cancer. Donor support empowers our people to translate breakthroughs from the lab into real-world treatments that improve outcomes for patients and their families.

About the role
The Foundation is seeking an experienced Fundraising Coordinator to support our donor and income growth. In this role you will be responsible for achieving acquisition targets of regular givers (monthly donors), through face-to-face (F2F), telemarketing and digital channels. You’ll also be responsible for executing and improving activities to retain regular givers, including donor care and declines communications, and upgrade and reactivation campaigns.

Key responsibilities will see you:
• Manage the F2F acquisition program, including supplier targets, contract compliance, recruiter quality, and donor interactions
• Oversee program administration such as sales, batch, invoice reconciliation, and day-to-day stakeholder management
• Coordinate and develop regular giving collateral and communications across direct mail, digital, and telemarketing channels
• Deliver data-driven insights and analysis to support acquisition, retention, delinquency management, and ROI optimisation

This is a fantastic opportunity to join an inclusive, values-driven, impactful organisation, where your contribution will directly help fund life-saving cancer research!

About you
You will be someone with excellent communication, collaboration and negotiation skills, who is able to build strong partnerships and deliver programs that inspire lasting donor support.

You’ll bring to this role:
• Demonstrated fundraising experience, with experience and proven success in direct marketing or regular giving fundraising
• Sound knowledge of databases, preferably fundraising databases, in particular Blackbaud CRM
• Excellent program reporting and analytical abilities, especially in regular giving
• Sound knowledge of fundraising legislation, practices and philosophy of charitable giving

Our benefits
We offer a range of benefits to support our people both personally and professionally, including:
• Up to $11,660 in salary packaging to increase your take home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks’ annual leave, monthly ADOs, purchased leave options and 17.5% leave loading
• Flexible hybrid working options

Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment that reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!
If you feel this role is right for you, we warmly invite you to apply and encourage your early application. Applicants should provide a CV and a covering letter highlighting your key skills and experience to assist with our assessment. All appointments are made subject to a satisfactory police check and vaccination evidence. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For further information about this opportunity, navigate to the Peter Mac careers page where you can review the position summary. For a confidential discussion about this role, please contact Andrea Jordan, Individual Giving Manager, at AndreaL.Jordan@petermac.org or 03 8559 7653.

Application closing date: 11:59PM Sunday 12th October 2025

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Position Summary

Maximise Peter MacCallum Cancer Foundation's gross and net revenue through the acquisition of regular donors via face-to-face (F2F), phone and digital acquisition campaigns.
Coordinate and administer all aspects of an outsourced F2F Regular Giving (RG) donor acquisition program including; supplier donor acquisition targets, sales, batch and invoice reconciliation, complaint handling, contract compliance, recruiter quality control and day-to-day communications.
Support the acquisition of RG donors via phone and digital campaigns through ongoing monitoring, quality control and day-to-day communications with external suppliers.
Provide accurate and timely analysis of the overall RG program to aid RG acquisition, retention and delinquency tactics and to maximize revenue.
Coordinate regular direct mail and telemarketing communications to existing monthly donors to maximize long-term net income and return on investment (ROI).
Foster and manage positive relationships with key stakeholders including donors, service providers, team members and other Peter Mac staff.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers

Classification or Salary Range

HS3

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal	Other Regular Giving Coordinator/s Regular Giving Lead Individual Giving Manager Digital Coordinators Head of Fundraising Chief Executive Officer Foundation Staff PMCC Communications staff General PMCC staff
External	General public Peter Mac donors Service providers (F2F, telemarketing, digital, mailhouses) Shopping centre management and other site managers Councils

Skills

Essential Requirements

Competent in producing and evaluating consistent program reporting especially in the area of regular giving across F2F, phone and digital channels
Strong data and analytical skills
Demonstrated ability to work productively both autonomously and as a member of a team
Proven team player - responsive flexible and approachable
Competent in contract compliance
Good negotiator
Self-motivated and thorough
Results driven

Desirable Requirements

Demonstration of fundraising experience with experience and proven success in Direct Marketing or Regular Giving fundraising
An interest in cancer research and treatment

Key Accountabilities

Key Accountabilities	Demonstrated by / Key Performance Indicators
1. Coordinate and administer all aspects of an outsourced F2F regular giving (RG) donor acquisition program to achieve RG Donor acquisition targets through F2F recruitment.	Service provider acquisition, average gift, age, delinquency and retention rates consistently evaluated in line with agreed contract and budget objectives. Weekly data batches, invoices and results reconciled and monitored against service provider contracts and PMCF budget targets, and results accurately recorded and reported to key stakeholders. Donors acquired in line with all relevant legislative policies. Training, tours and recruitment resources provided to service providers as contracted and as required to support acquisition objectives. F2F complaints minimised and responded to in a timely fashion, recorded and effectively handled in line with Peter Mac complaints and risk policy. F2F fundraisers accurately represent Peter Mac Vision, Mission and Values. Feedback from service providers, Regular Giving Lead, Individual Giving Manager and Head of Fundraising.
2. Support the acquisition of RG donors via Phone and Digital campaigns through ongoing monitoring, quality control and day-to-day communications with external suppliers.	Average gift, age, delinquency and retention rates consistently evaluated in line with agreed contract and budget objectives. Liaise with service providers and Digital Coordinators to provide relevant feedback into creative execution and appropriately link to conversion scripting for digital / phone campaigns. Donor acquisition targets achieved in line with budget objectives and forecast timelines. Results reconciled and monitored against service provider contracts and PMCF budget targets, and results accurately recorded and reported to key stakeholders. Donors acquired in line with all relevant legislative policies. Training, tours and recruitment resources provided to service providers as contracted and as required to support acquisition objectives. Complaints minimised and responded to in a timely fashion, recorded and effectively handled in line with Peter Mac complaints and risk policy. Feedback from service providers, Individual Giving Manager and Head of Fundraising.
3. Coordination and development of F2F and RG collateral to achieve RG donor acquisition and retention targets and objectives.	Multi-channel RG collateral developed and produced in a timely manner to meet program objectives and remain consistent with Peter Mac brand and policy. RG collateral volumes meet objectives across all recruitment channels. Feedback from Communications Manager.

Key Accountabilities (Contd..)

Key Accountabilities	Demonstrated by / Key Performance Indicators
4. Accurate and timely analysis of the RG program to aid acquisition, retention and delinquency tactics in order to maximise revenue.	Consistent and accurate reporting of key performance areas. KPIs monitored, remedial action undertaken if KPIs fall. Retention rates maximised. RG and delinquent donors consistently followed up in line with service level standards. Loss of income through delinquency and attrition minimised. Results analysed consistently with recommendations and incremental improvements made if and when required. Feedback from Database and Analytics Manager, Regular Giving Lead and Individual Giving Manager.
5. Coordinate regular direct mail, digital and telemarketing communications to existing monthly donors to maximise income and return on investment (ROI).	Donor welcome process monitored and reviewed regularly. Service level standards for RG donors monitored and measured. DM donor care program for RG donors supports program retention, delinquency and income objectives. Timely and efficient execution of delinquency process, RG revenue maximised and effective ROI demonstrated. Feedback from service providers and Supporter Engagement. Upgrade and reactivation program monitoring. Assumptions calculated and outcomes measured. Increased revenue.
6. Foster and coordinate positive relationships with key stakeholders including donors, service providers, shopping centres, councils, Foundation team members and other Peter Mac staff.	Service provider KPIs met. Attend and coordinate regular WIP meetings with all service providers. Positive feedback from suppliers. Issues resolved in a timely manner. Positive team feedback. Evidence of learning and continuous improvement within the team. F2F marketing messaging, product and sales approach compliant with Peter Mac brand and policy.
7. Contribute actively to strategy development, planning and other team activities as required.	Strong, positive and professional working relationships within the Foundation team and with the broader Peter Mac staff and community. Compliance with all relevant legislation and regulations, including Peter Mac and Foundation policies. Contribute to budget and operational plan development. RG budget and targets achieved within expenditure.
8. Other duties as required.	Actively participates in department activities contribution to team environment. Attends professional development activities as approved. Willingness to carry out other duties to maintain an efficient and professionally run Foundation office. Supports the fundraising staff during donor functions / events when required. Acts as CRM (customer relationship management system) super user as required.

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.