Quality Associate
MELBOURNE, VIC, AU, 3000
- Part time (3 days per week) ongoing role available
- Parkville location, with flexible, hybrid working
- $58,646 - $64,833 (pro-rata for part time) + salary packaging + super + 5 weeks annual leave
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, compassion and excellence, and providing the best possible cancer care for our patients.
About the team
The Quality and Patient Safety team at Peter Mac plays a vital role in ensuring the delivery of safe, high-quality cancer care. Through continuous improvement initiatives, clinical governance, incident management and patient feedback, our team helps drive better outcomes for patients and fosters a culture of safety, accountability and excellence across the organisation.
About the role
As a Quality Associate you’ll work in collaboration with the Quality and Safety Unit and Divisional Operations Directors to help facilitate the quality management program at Peter Mac.
A regular day will see you:
- Coordinate and support the quality management program within the division assigned
- Contribute to continuous improvement and evaluation within a quality framework that is consumer-centred, driven by information and organised for safety
- Support the implementation of quality and safety frameworks and consumer participation
Whether you're ready to step away from shift work and frontline clinical care, or are looking to complement your part-time clinical role, this is a fantastic opportunity to make a meaningful impact on patient care while growing your career in quality and safety, building skills that are highly valuable for clinical management positions.
About you
You will be someone with excellent communication and interpersonal skills, who is able to build strong working relationships with a wide range of stakeholders.
You’ll bring with you:
- Experience working in a health organisation, either as a nurse or other clinical role
- Experience working alongside a range of clinical managers
- Strong analytical skills with the ability to identify trends, insights, and improvement opportunities from data
- Strong computer literacy with the ability to use MS Office and other platforms
Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave, 17.5% leave loading and purchased leave options
- Flexible, hybrid working arrangements
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Join us!
If you feel this role is right for you we warmly invite you to apply, and encourage your early application. Applicants should provide a CV and a covering letter highlighting your key skills and experience to assist with our assessment. All appointments are made subject to a satisfactory police check and vaccination evidence. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.
For a confidential discussion about this role, please contact Kylie Thitchener, Director of Quality And Patient Safety, at kylie.thitchener@petermac.org or 03 8559 8601.
Application closing date: 11:59pm Wednesday 2nd July 2025
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Position Summary
The Quality Associate works in collaboration with the Quality and Safety unit to help deliver the quality management program at Peter MacCallum Cancer Centre. The key functions of this position are to:
- Support the quality and risk management system within the area assigned.
- In partnership with the Quality Systems Coordinators and Clinical Data and Risk Management Officer, provide practical support to assigned area on the implementation of quality and safety frameworks, consumer participation and risk management.
- Provide coaching on specific quality initiatives/projects as allocated.
- Provide practical support to assigned area to maintain the quality systems and improvements and data provision.
- Monitor clinical incident reporting withing the area assigned and assist with/prepare monthly incident data reporting/s for/to the area assigned.
- Support Quality Coordinators with incidents reviews where required.
- Support the audit program and assist with recommendations accordingly.
- Support the Quality and Safety Unit to facilitate governance committee meetings and associated Working Groups.
Enterprise Agreement
Health and Allied Services, Managers and Adminstrative Workers
Classification or Salary Range
HS5
Immunisation Risk Category
Category B: Position unlikely to have contact with blood or other body fluid
Key Relationships
Internal
- Quality and Safety Unit
- Executive Team
- Heads of Department and relevant administrative and clinical staff of area assigned
- Medical and Nursing Education
- Quality Coordinators
- Peter Mac Consumers
External
Education
Skills
Essential Requirements
- experience working in a health organisation.
- Sufficient professional knowledge and experience to enable recognition and definition of the problems and needs of patients and their carer’s.
- Good understanding and knowledge of hospital and community service systems
- Ability to work with staff at all levels of the organisation and as part of a multi-disciplinary team
- Strong organisational and time management skills and experience of project management
- Strong writing and analytical skills
- Strong IT skills
Desirable Requirements
- Experience in leading quality improvement projects within a large hospital setting
- Qualification in nursing, allied health or relevant discipline.
- Experience in oncology
- Experience using EPIC
- Knowledge of the Victorian Health Incident Management system
- Understanding of the National Safety and Quality Health Service Standards
- Experience of audit processes
Certifications, Licenses & Registrations
Key Accountabilities
1. Practical Support of the Quality System
1.1 Build productive relationships with internal stakeholders.
1.6 Promote an organisational culture that enables a positive safety culture and a learning culture.
- Maintain quality plan and risk management system to ensure the achievement of required standards are met in allocated area
- Liaise with Quality Coordinators and Consumer Liaison Officers with investigations in assigned area and assist to implement recommendations.
- Staff feedback demonstrates that a high level of support and service was achieved
2.Quality and Safety Improvement
2.1 Managing the administration and processes for, and support staff with, Statutory Duty of Candour
2.2 Provide support to areas undertaking practice improvement initiatives related to Quality and safety data
2.3 Support the Quality and Safety unit to ensure accreditation requirements are met
- Deliver reports for assigned area
- Encourage teams to utilize real time feedback to make improvements in care and service experience
- Coach assigned area with improvements and maintain the Quality Plan
- Evidence of the implementation of accreditation requirements in preparation for organisation wide survey
3. Data Management
3.1 Collection of data and monitoring of clinical incidents and corrective and preventative improvement to health service delivery
3.4 Collating and analysing data for quality and patient safety reporting and in response to ad hoc enquiries
- Review and manage clinical incidents from assigned area via RiskMan incident reporting database as well as monitor incidents and provide quality data reports to area management team on incident trends
- Attendance at allocated quality committee meetings and assigned area department / quality meetings.
- Expand real-time feedback processes
- Support quality and safety publications
- Other duties as required
Key Accountabilities (Contd..)
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