People and Culture Helpdesk
MELBOURNE, VIC, AU, 3000
People & Culture Helpdesk
• Ongoing, Full-time role – 80 hours per fortnight with a monthly ADO
• Parkville location, with multiple public transport options available
• Up to $85,597 per annum + salary packaging + super + five weeks annual leave
At Peter MacCallum Cancer Centre, our people are at the heart of everything we do. We're looking for a highly organised, customer-focused People & Culture Helpdesk Officer to join our team and provide exceptional support to employees, leaders, and external stakeholders across the organisation.
As the first point of contact for the People & Culture team, you'll play an important role in shaping the employee experience. Whether you're responding to enquiries, coordinating team activities, supporting leaders, organising events, or helping maintain the smooth day-to-day operation of the department, you'll make a meaningful contribution to the people who deliver world-class cancer care, research and education.
This is a fantastic opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding service.
What You'll Be Doing
• Acting as the first point of contact for People & Culture enquiries via phone, email and ServiceNow.
• Providing responsive and professional support to employees, managers and external stakeholders.
• Coordinating meetings, events, training programs and team activities.
• Supporting the Directors of People & Culture, Employee Experience, and Health, Safety & Wellbeing with diary management and administrative support.
• Assisting with departmental reporting, documentation and continuous improvement initiatives.
• Supporting employee experience activities including awards, recognition programs and training events.
• Contributing to Health, Safety & Wellbeing initiatives and WorkCover administration as required.
About You
We're looking for someone who brings:
• A genuine passion for customer service and helping people.
• Exceptional communication and relationship-building skills.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail and a commitment to maintaining confidentiality.
• Advanced Microsoft Office skills and confidence learning new systems.
• A proactive mindset with a focus on continuous improvement and problem solving.
Previous experience in HR, administration, customer service or a similar support role will be highly regarded, as will experience within healthcare or other large, complex organisations.
Our Benefits
We offer a range of benefits which support our people both personally and professionally, including:
• Up to $11,660 in salary packaging to increase your take home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and relaxing rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading, purchased leave options and monthly ADO’s
Inclusion and Belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Join Us!
If you feel this role is right for you we warmly invite you to apply and encourage your early application. Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment and an up-to-date CV. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.
For a confidential discussion about this role, please contact:
Hiring Manager: Yon Sathicq
Email: yon.sathicq@petermac.org
Applications close 11:59PM, Monday 09 November 2026
Please note we will be assessing applications as they are received do not wait to submit your application.
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Position Summary
As first point of contact for the department, the role provides a high-level service to all internal and external stakeholders, ensuring that all queries are actioned in line with departmental processes and procedures within a timely and professional manner. The role is also responsible for providing administrative support and assistance to the Director People and Culture, Director Employee Experience and Director Health, Safety and Wellbeing as well as high-level administrative support to the wider People and Culture team.
Enterprise Agreement
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement
Classification or Salary Range
HS Grade 3
Immunisation Risk Category
Immunisation Category C
Key Relationships
| Internal | • All members of the People and Culture team • Director - People and Culture • Employees • Payroll Team |
| External | • External service providers • Other health services |
Skills
| Essential Requirements | • Excellent customer service and people skills with the ability to build and manage key relationships across the organisation • Exceptional written and verbal communication skills • Advanced MS Office skills including Word, Excel, PowerPoint and Outlook • Familiarity working with virtual platforms such as Teams and Skype • High level of accuracy with excellent attention to detail • Highly organised and able to manage conflicting priorities • Excellent problem-solving skills • Demonstrated ability to identify process improvements and implement effective solutions • Innovative, resourceful, and adaptive to change |
| Desirable Requirements | • Qualifications in HR or related field (or progression towards) • Previous experience in a similar role with some exposure to HR practices, legislation, Awards and Agreements • An understanding of the healthcare system • Familiarity with a Learning Management System (LMS) and Human Resources Information / Payroll Systems (e.g. SAP) • Experience working in large and complex organisations, health industry experience highly regarded |
Key Accountabilities
| Key Accountabilities | Demonstrated by / Key Performance Indicators |
| 1. Provide high level service to all internal and external stakeholders, and undertake administrative functions as required to support the People and Culture Department | • Respond to emails, mail and phone queries including shared management of the Service Now (SNOW) Query Management System • Process invoices and compile Credit Card Statements for the department • Printer setup and supplies • Stationery and special-order requests • Monitor and manage office equipment to ensure function and access • Coordinate the P&C team diary for team meetings, development days and other events • Organise team meetings and take minutes as requested • General reporting to the P&C Director e.g. Gifts and Benefits Register, Conflict of Interest Register • Other administrative duties as required across all teams within People and Culture • Ensure confidentiality standards are always maintained • Allocate/escalate enquiries in a timely manner |
| 2. High level administrative support for Director People and Culture, Director Employee Experience and Director Health Safety and Wellbeing | • Diary management for the Director, People and Culture, including scheduling meetings, and handling communications which involve confidential matters • Ensure the Director People and Culture, Director Employee Experience and Director Health Safety and Wellbeing are appropriately prepared with relevant documentation for all meetings and events as required • Provide support on any ad hoc projects as directed by the Director People and Culture, Director Employee Experience and Director Health Safety and Wellbeing |
| 3. Support the operations of the P&C Advisors and Business Partners, ensuring confidentiality is maintained | • Assist P&C Advisors / P&C Business Partners in administration of key projects as directed • Assist with updating and maintaining departmental documents, forms and policies • Participation in continuous improvement activities and projects as they relate to P&C functions |
Key Accountabilities (Contd..)
| Key Accountabilities | Demonstrated by / Key Performance Indicators |
| 4. Support the Employee Experience team with coordination of events and training programs | • Undertake event management of training programs including catering, training preparation, reminders and participant lists • Assist in coordination of P&C events such as but not limited to Peter Mac Length of Service Awards and Peter Mac Awards • General administration for training programs |
| 5. Support the HSW team with Work Cover administration and initiates as required | • Assist in coordination of HSW activities and initiatives as required i.e. emergency management exercises. • Work Cover administration support where required. |
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.