Patient Services Attendant
Date: Sep 24, 2025
Location: MELBOURNE, VIC, AU, 3000
Company: Peter MacCallum Cancer Centre
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
YOUR ROLE IN OUR FUTURE
Casual Patient Services Assistant Level 2 - Multiple Positions Available!
The PSA position works closely with local health professionals and administrative staff to support the patients journey and experience of care by providing a range of patient and environmental support services including:
• Maintaining a high standard of cleaning and housekeeping to support infection control and patient comfort
• Transporting patients and/or equipment between departments in a timely manner
• Maintaining the clinical environment by replenishing stock, changing bed linen, disposing of waste, putting new stock away
• General ward support including errand running, fetch and carry, tidying up equipment to ensure items are put back where they should be
• assisting relevant health professionals to monitor patient welfare and comfort in patient bed rooms, lounges and waiting rooms
About the Role
Casual Hours per Fortnight - Up to 76 F/N.
Position reports to PSA CO-ORDINATOR
PSA certificate (Cert III in Health Services Assistance) is required for this role.
Remuneration as per Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 – Patient Services Assistant Level 2 (PS25) $60,606.00 (full time equivalent – prorated for casual employment).
Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Ahmed Heydar
Contact Number: 03 8559 8873
Email: Ahmed.Heydar@petermac.org
Applications close: 11:59PM Wednesday 22 October 2025
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Position Summary
The PSA position works closely with local health professionals and administrative staff to support the patients journey and experience of care by providing a range of patient and environmental support services including;
• maintaining a high standard of cleaning and housekeeping to support infection control and patient comfort
• transporting patients and/or equipment between departments in a timely manner
• maintaining the clinical environment by replenishing stock , changing bed linen, disposing of waste, putting new stock away
• general ward support including errand running, fetch and carry, tidying up equipment to ensure items are put back where they should be
• assisting relevant health professionals to monitor patient welfare and comfort in patient bed rooms, lounges and waiting rooms
Enterprise Agreement
Classification or Salary Range
Immunisation Risk Category
Key Relationships
| Internal | •PSA Supervisors •Manager Hospital Support Service •Patient Services Managers (PSMs) •Nurse Unit Managers •Honeywell Help Desk •Patients •Visitors •Carers |
| External | •External Cleaning Contractor |
Skills
| Essential Requirements | •Certificate III in Health Services Assistance •Ability to empathise with and provide a high standard of care and customer service to all patients carers visitors and staff •Excellent communication skills •Ability to multitask and prioritise workload •Ability to maintain the cleanliness and order of clinical service areas •Ability to undertake comprehensive cleans when required •Ability to work independently or within a team •Ability to follow SOPs in order to ensure high service standards and safe working practices/OH and S •Contribute to a safe work environment to a standard that exceeds the Cleaning Standards for Victorian Health Facilities •Good communication skills •Ability to read and write English •Demonstrated ability to empathise with patients •Ability to work as a team member in a multidisciplinary environment •Ability to accept and follow direction •Ability to take initiative in prioritising workload •Previous experience as a PSA or hospital cleaner •Neat personal presentation and hygiene |
Key Accountabilities
| Key Accountabilities | Demonstrated by / Key Performance Indicators |
| 1. Maintain a safe, clean and tidy patient care environment in accordance with Safe Operating Procedures. |
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| 2. Have a flexible approach to work with ability to work independently and/or within a team. |
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.