Patient Navigator

Req ID: 7770

Date: 4 Sept 2026

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

Company: Peter MacCallum Cancer Centre

Unit: Patient Navigation

Division: Chief Operating Officer

Department: Ambulatory Services Operations

Enterprise Agreement: Health and Allied Services, Managers and Administr

Patient Navigation

Patient Navigator
• Fixed term, full time role (12 month contract) – 80 hours per fortnight with a monthly ADO
• Parkville location, with flexible, hybrid working
• Up to $76,764 base + salary packaging + super + 5 weeks annual leave

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, compassion and excellence, and providing the best possible cancer care for our patients.

About the team
Our Patient Navigation team plays an integral role in delivering compassionate, coordinated cancer care. Working in partnership with multidisciplinary clinical teams, we help ensure patients experience a seamless journey through the health service by providing administrative support, coordinating communication, and helping patients access the care they need. Our work makes a meaningful difference to both the patient experience and the delivery of high-quality care.

About the role
Our Patient Navigators are key members of the administrative team, working closely with clinicians to support patients throughout their care pathway.

In this role, you will:
• Be the first point of contact for patients, carers, and community referrers - responding to questions, resolving appointment issues, and helping to clarify instructions
• Coordinate communication between patients and their clinical care team, ensuring timely and clear information flow
• Facilitate patient access by managing patient flow and assisting with navigation through the cancer care system
• Work within a tumour stream model, across multiple tumour streams, allowing you to develop specialist knowledge and build strong, ongoing relationships with patients and their multidisciplinary care teams

This is a complex but rewarding and meaningful role that makes a valuable contribution to the care of cancer patients. You'll undertake a steep learning curve, but will be supported by a dedicated trainer through a comprehensive training program.

About You
You will be someone who is resilient, a fast learner, calm under pressure, articulate, and able to communicate confidently and assertively when required.

You’ll bring with you:
• Excellent organisational and administrative abilities, including managing competing priorities
• Strong interpersonal and communication skills, with the ability to engage compassionately with patients and families
• Experience working in a healthcare, administrative or customer service role (healthcare experience highly regarded)
• A proactive and collaborative approach to problem-solving

Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
• Generous salary packaging to increase your take-home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
• Flexible, hybrid working arrangements

Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!
If you feel this role is right for you, we warmly invite you to apply, submitting your current resume and a cover letter outlining your relevant skills and experience, and encourage your early application. All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, influenza, and a range of other diseases. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.

For further information about this opportunity, please contact:
Hiring Manager: Michael Hrvojevic, Patient Navigator Team Lead
Email: PatientNavigatorTeamLead@petermac.org

Please note: Shortlisting will commence prior to the closing date, so we encourage you to submit your application as soon as possible.

Applications Close: 11:59pm, Sunday 20 September 2026

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Position Summary

At the Peter MacCallum Cancer Centre, our patient care is delivered via a tumour stream model. This means that a patient’s care is coordinated and provided by a multi-disciplinary team of people who have specialist knowledge of a specific type of cancer (e.g. breast or lung) and associated patient pathways.

The patient navigation team is a large team of 30-40 administrators, who work within the tumour streams alongside expert clinicians in those specific disciplines.

Patient Navigators are specialist administrative professionals responsible for coordinating and facilitating a patient's journey through Peter Mac. Acting as a central point of contact for patients, clinicians, and multidisciplinary teams, they ensure diagnostic investigations, treatment appointments, clinic reviews, and associated care requirements are appropriately sequenced, coordinated, and communicated.

Patient Navigators use critical thinking, problem-solving, and service knowledge to proactively identify and resolve scheduling, pathway, and administrative issues, supporting timely access to care and an optimal patient experience. They play a key role in multidisciplinary coordination, including appointment management, multidisciplinary meeting (MDM) administration, imaging and documentation management, and facilitation of complex clinical workflows. Using sound judgement and a patient-centred approach, Patient Navigators actively triage enquiries, coordinate care activities, and troubleshoot barriers to ensure patients receive timely, seamless, and well-coordinated care.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027

Classification or Salary Range

HS2

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal	Colleagues in the patient navigator team Clinical nurse consultants Senior and Junior medical staff across surgical, medical and radiation oncology Other administration teams Other clinical teams
External	Patients Carers and families Private healthcare providers Imaging and diagnostics providers Care facility coordinators

Skills

Essential Requirements

A patient-centered approach and a genuine commitment to providing high-quality support to people affected by cancer within a public healthcare setting.
Well-developed written and verbal communication skills, with the ability to communicate clearly, professionally and compassionately with a diverse range of patients, carers and multidisciplinary staff.
Demonstrated ability to learn and confidently use complex information technology systems and adapt to new technologies and processes.
The confidence to adapt and respond positively to changes in processes, workflows and working environments
A positive, resilient and professional approach, with the ability to work effectively under pressure and contribute positively to a team.
Demonstrated organisational and time management skills, with the ability to manage multiple competing priorities, exercise sound judgement and remain calm under pressure.

Desirable Requirements

Experience working in an administrative or patient-facing role within a healthcare environment.
Experience using electronic medical records (EMRs), patient administration systems or other complex healthcare information systems.

Key Accountabilities

Key Responsibilities	Demonstrated By / Key Performance Indicators
1. Professional Practice	Manage a specialist tumour stream portfolio, providing high-quality administrative support and serving as the primary administrative resource within the designated area of expertise. Deliver timely, accurate and patient-centred administrative support to patients, carers, clinicians and the multidisciplinary team. Contribute to a positive, inclusive and respectful team culture aligned with Peter Mac's values. Communicate with patients and families in a compassionate, respectful and professional manner, recognising the challenges associated with a cancer diagnosis and treatment. Escalate clinical, operational or patient-related issues promptly through the appropriate channels and in accordance with organisational policies and escalation protocols. Maintain accurate patient records and ensure compliance with patient confidentiality, privacy legislation and organisational policies relating to information management. Maintain a high standard of data quality and documentation to support safe patient care. Work collaboratively with administrative and clinical colleagues to support efficient patient care and service delivery.
2. Communication and Teamwork	Build and maintain effective working relationships with patients, carers, colleagues and members of the multidisciplinary team. Communicate clearly, professionally and compassionately with people from diverse backgrounds and with varying communication needs. Respond to patient, clinician and staff enquiries in a timely, accurate and respectful manner. Ensure telephone, email and electronic enquiries are appropriately triaged and actioned within agreed timeframes. Work collaboratively with fellow Patient Navigators to balance workload, provide mutual support and maintain continuity of service during periods of leave or increased demand. Liaise effectively with external healthcare providers and partner organisations to support coordinated patient care. Liaise with direct line manager to trouble-shoot any technical issues experienced by the work group in a timely manner to ensure quality is maintained

Key Accountabilities (Contd..)

3. Service Delivery	Coordinate appointments, referrals and patient pathways in collaboration with the multidisciplinary team. Monitor and action work queues within the Electronic Medical Record (EMR) and other clinical information systems. Coordinate and manage the administrative requirements of the allocated tumour stream to support safe, timely and efficient patient care. Prioritise competing work demands while maintaining accuracy and meeting service expectations. Provide cross-cover for other Patient Navigator portfolios as required to ensure continuity of service. Support the implementation of new systems, workflows and organisational initiatives, including Electronic Medical Record (EMR) enhancements. Participate in team meetings and contribute positively to achieving departmental and organisational objectives.
4. Learning and Professional Development	Participate in ongoing professional development to maintain and enhance knowledge and skills relevant to the role. Complete all mandatory education, training and organisational requirements within required timeframes. Participate in performance development and review processes in accordance with organisational policy. Contribute to a culture of continuous learning by sharing knowledge and supporting colleagues where appropriate.
5. Quality and Safety	Maintain an understanding of individual responsibility for safety, quality and risk, and contribute to organisational quality and safety initiatives Fulfil your roles and responsibilities as described in the Peter Mac World’s Best Cancer Care (Clinical Governance) Framework Follow Peter Mac's safety, quality and risk policies, procedures and guidelines Escalate concerns regarding safety, quality and risk to appropriate staff member, if unable to resolve yourself Comply with the National Safety and Quality Health Service Standards and other regulatory requirements Work in accordance with the Data Accountability Framework to maintain data integrity Escalate safety, quality and risk concerns to the appropriate staff member if you cannot resolve them directly Participate in quality audits and compliance monitoring activities (as required) Pursue opportunities for continuous improvement

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.