Patient Navigator - Palliative Care and Internal Medicine
MELBOURNE, VIC, AU, 3000
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
YOUR ROLE IN OUR FUTURE
PATIENT NAVIGATOR - Palliative Care and Internal Medicine
- Ongoing, full time opportunity
- 80 hours per fortnight with monthly ADOs
- $66,768 to $73,811.92 p.a. depending on experience
About the role
Reporting to the Directors of Palliative Care and Internal Medicine and their senior administration coordinators, the Patient Navigator assists patients, referrers and clinicians with all aspects of a patient's journey through the outpatient clinic including:
Making clinic appointments, changing clinic appointments. Answering phone calls from patients and carers about clinic appointment times and providing information on where to go, timings and coordination of any tests required for the clinic appointments. The Patient Navigator will also assist in coordinating handling of medication prescriptions for patients attending by telehealth - in scanning and emailing scripts to pharmacies and posting the original script. This position will help coordinate clinics of both the palliative care and internal medicine services.
About you
Applicants should have experience working in the healthcare setting, experience speaking with and interacting with patients and carers directly, and have experience in working with IT systems including Microsoft Office and ideally have experience working with electronic medical records.
You'll bring with you:
- Have or working towards a relevant Certificate/Diploma in accordance with the Australian Quality Training Framework or several years’ work experience in an administration setting, preferably within an healthcare setting.
- Strong customer service skills, able to communicate effectively and respectfully with patients and staff
- Demonstrated skills in the use of IT systems, preferably in a health care setting
The ideal candidate may also hold the following desirebale skills:
- Experience working in a team environment where team cohesion and delegating of tasks is a coordinated approach and tasks are prioritized according to level of urgency.
- Experience developing and implementing standard operating procedures (SOP)
- Experience participating in quality improvement projects
- Experience using patient administration systems and electronic medical records, in particular iPM and Epic (or similar electronic medical record)
Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave, 17.5% leave loading & purchased leave options
- Flexible, hybrid working practices
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Join us!
If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.
Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Brian Le (Palliative Care) and Nur-Shirin Harun (Internal Medicine)
Contact Number: 8559 7960
Email: brian.le@petermac.org
Applications Close: 28 October 2025
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Position Summary
At the Peter MacCallum Cancer Centre our patient care is delivered via a tumour stream model. This means that a patient’s care is coordinated and provided by a multi-disciplinary team of people who have specialist knowledge of a specific type of cancer. Some services sit outside the tumour stream model – including both the Palliative Care and Internal Medicine services, but functionally these two services operate in the same way as a tumour stream – this role will provide care to patients of both the Palliative Care and Internal Medicine services.
The Patient Navigator is an integral member of this team, playing an important role in providing the first line response to incoming calls from patients, carers and referrers in the community needing assistance. The Patient Navigator resolves questions and concerns about how to organise appointments, change appointments or clarify appointment instructions.
The Patient Navigator supports communication between patients and their clinical care team. They are an expert in supporting patient flow through the cancer care system and play an important role in facilitating timely patient access.
Patient Navigators are responsible for ensuring the patient’s diagnostic, treatment and clinic review appointments are appropriately timed, sequenced and coordinated. This includes
ensuring, where clinically appropriate, that multiple appointments are booked on the same day and or/ face to face consultation are replaced with video/telehealth consultations, to reduce the patients’ travel burden. They will also assist with sending out of completed prescriptions to pharmacies (email and post).
The Patient Navigator works closely with the specialist nurses and doctors who will provide support and direction regarding daily work priorities. This includes attending Palliative Care and Internal Medicine clinics to support the multi-disciplinary team to ensure the clinics run smoothly.
The Patient Navigator also works closely with the Registrations and Referrals team to ensure that urgent patients are identified and prioritised quickly for Registration and first appointments.
Enterprise Agreement
Health and Allied Services, Managers & Administrative
Classification or Salary Range
Grade 2: HS2 - HS21
Immunisation Risk Category
Category C: Position within a non-clinical setting.
Key Relationships
| Internal |
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| External |
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Education
Skills
| Essential Requirements |
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| Desireable Requirements |
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Certifications, Licenses & Registrations
Key Accountabilities
| Key Accountabilities | Demonstrated By / Key Performance Indicators |
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1. (a) Work as part of a small team And/Or (b) Provide technical or professional portfolio leadership and expertise |
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| 2. Provide exceptional customer service |
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Key Accountabilities (Contd..)
| 3. Engage in a team performance |
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| 4. Support the work of the team and department |
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| 5. Provide reports to line manager as requested and maintain key relationships |
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.