Patient Navigator - Haematology
MELBOURNE, VIC, AU, 3000
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
Patient Navigator - Haematology
Fixed-Term (12 month Maternity Leave) - commencing January 2025
Full-Time Role (80hrs/fortnight) including monthly ADOs
Clinical Haematology invites highly motivated individuals to apply for the role of Haematology Patient Navigator. This position reports to the Haematology Patient Navigator Team Lead and is responsible for providing administrative support to tumour steam clinicians and assisting patients with navigating through the cancer care system. Patient Navigators provide a single point of contact for patients and their carer’s and are a liaison between patients and their clinical team.
You will be responsible for suitable scheduling and sequencing appointments, resolving queries, and importing results to support patient flow. The role suits candidates with previous administration experience and excellent customer service and computer skills. Previous experience in a healthcare setting is considered advantageous.
Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment. <>
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Emma Fraser
Email: Emma.Fraser@petermac.org
Applications Close: 31st October 2024
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Position Summary
Clinical Haematology is a unified department formed between Peter Mac and the Royal Melbourne Hospital and is the largest haematology service in the country. We provide a publicly funded, evidence-based care for patients with haematologic disorders from across Melbourne and beyond, within eight specialised disease groups, each led by a nationally recognised and experienced clinical leader in their area.
The Clinical Haematology Patient Navigator is an integral member of the Clinical Haematology team, playing an important role in providing the first line response to incoming calls from patients, carers and referrers in the community needing assistance. The Patient Navigator resolves questions and concerns about how to organise appointments, change appointments or clarify appointment instructions. If the caller needs clinician input, the Patient Navigator transfers the call to the most appropriate clinical staff member or service in a timely manner. They are an expert in supporting patient flow through the cancer care system and play an important role in facilitating timely patient access.
Clinical Haematology Patient Navigators are responsible for ensuring the patient’s diagnostic, treatment and clinic review appointments are appropriately timed, sequenced and coordinated. This includes ensuring, where clinically appropriate, that multiple appointments are booked on the same day and or/ face to face consultation are replaced with video/telehealth consultations, to reduce the patients’ travel burden.
The Clinical Haematology Patient Navigator works closely with the Haematology specialist nurses, stream lead and senior medical staff who will provide support and direction regarding daily work priorities. The Patient Navigator provides administrative support for the weekly Multi-Disciplinary Meetings (MDMs) by ensuring all required patient diagnostic and pre- treatment assessment data is prepared and available for the meeting to facilitate timely treatment planning and recording of MDM outcomes.
The Patient Navigator also works closely with the Registrations and Referrals team to ensure that urgent patients are identified and prioritised quickly for registration and first appointments.
Enterprise Agreement
Classification or Salary Range
Immunisation Risk Category
Key Relationships
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Key Accountabilities
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Key Accountabilities | Demonstrated by / Key Performance Indicators |
1. (a) Manage a small team AND/OR (b) Provide technical or professional portfolio leadership and expertise |
Provide direct line management for the team, including prioritisation of daily activities, rostering, leave management and recruitment with support from the line manager Ensure that staff have completed all mandatory training requirements and comply with organisational policies and procedures under which they operate |
2. Provide exceptional customer service |
Provide a high level of customer service to patients, carers and staff within a designated team or portfolio |
3. Monitor and improve team performance |
Liaise with direct line manager to trouble-shoot any technical issues experienced bythe work group in a timely manner to ensure quality is maintained |
4. Support the work of the team and department |
Work cooperatively as part of the team and assist other areas and staff as necessary Ensure senior departmental staff receive adequate administrative support with rostering, meeting agendas and minutes, room bookings and database management. Ensure invoices from external providers are collated and processed by theteam Monitor ongoing expenses, in consultation with line manager, against allocated budget Complete orders for department consumables, as required Other tasks as directed by your team leader or manager |
5. Provide reports to line manager as requested and maintain key relationships |
Provide routine and/or ad-hoc reports as requested by the line manager Maintain relationships with external providers contracted to support Peter Mac patients |
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Key Accountabilities (Contd..)
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to discuss this requirement.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.