Patient Flow Coordinator
MELBOURNE, VIC, AU, 3000
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
YOUR ROLE IN THE FUTURE
Patient Flow Coordinator
Ongoing, Full Time Role
Location: Peter MacCallum Cancer Centre – Melbourne
Department: Patient Access and Flow
Classification: RN Grade 4B Y1 or Up to Grade 3year 4 Allied Health clinician (classification dependent on discipline and relevant award)
Employment Type: Full-Time
Be part of a world-leading cancer centre where clinical excellence meets innovation. At Peter Mac, we don’t just treat cancer—we lead change in how it’s managed, supported, and experienced.
We are seeking a skilled and collaborative Patient Flow Coordinator to join our dynamic Access and Flow team. In this pivotal role, you’ll coordinate safe, timely, and patient-centred discharges from Peter Mac inpatient wards by supporting discharge readiness from pre- admission to final handover.
What You’ll Do
- Identify discharge barriers early and coordinate referrals to @Home, community, and subacute services
- Partner with ward teams, Access Coordinators, and external providers to support seamless transitions
- Lead and contribute to improvement projects targeting length of stay, discharge quality, and service integration
- Participate in flow huddles and case conferences, and escalate delays appropriately
- Use data, digital tools, and EMR workflows to support real-time discharge planning and flow decisions
What You Bring
- Registered Nurse (Division 1) or Allied Health professional with current AHPRA registration
- Minimum 5 years’ experience in acute, oncology, subacute, or care coordination roles
- Proven skills in discharge planning and community/subacute referral pathways
- Strong communication, stakeholder engagement, and clinical judgement
- Proficiency in Epic, IPM, or other clinical and data platforms
- A commitment to patient-centred care, equity, and service improvement
Why Join Peter Mac
- Help drive better access and outcomes in one of Australia’s leading cancer centres
- Collaborate in a highly respected multidisciplinary team
- Access continuous professional development, research engagement, and innovation pathways
- Work in a values-driven environment committed to excellence, compassion, and innovation
Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment. <>
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Demi Diaz
Director, Patient Access and Flow
Email: demi.diaz@petermac.org
Contact Number: 03 855 95000
Applications close: 11:59PM Thursday 12 June 2025
______________________________________________________________________________________________________
Position Summary
The Patient Flow Coordinator plays a critical role in supporting timely, safe, and coordinated patient discharges across Peter MacCallum Cancer Centre. Embedded within the Patient Access and Flow team, this role focuses on early identification of discharge barriers, proactive coordination of referrals to community, subacute, and @Home services, and collaborative planning with multidisciplinary teams.
Working closely with the patient and carers, ward teams, Access Coordinators, and external providers, the Patient Flow Coordinator ensures patients experience a seamless transition of care while also contributing to the hospital’s strategic goals around access, length of stay, and patient-centred outcomes.
This role also supports system improvement through audit, education, and digital optimisation, aligning practice with Peter Mac’s commitment to excellence in cancer care and operational efficiency.
Enterprise Agreement
Dependent on candidate
Classification or Salary Range
Dependent on candidate
Immunisation Risk Category
Immunisation Category A
Key Relationships
| Internal | • Patients and Carers • Patient Support Services • Nursing staff • Allied Health Staff • Medical Staff • Elective Surgery Access Manager • PM@H |
| External | • General Practitioners • Primary Health Providers • Community Health • Hospitals • Aged Care Facilities • Private Consulting Rooms • Rehabilitation Facilities • Other subacute facilities • Royal Melbourne Hospital CLRAAC service |
Education
Skills
| Essential Requirements | • Registered Nurse (Division 1) or Allied Health Professional with current AHPRA registration (or eligibility for professional association membership if non-AHPRA registered discipline) • Minimum 5 years’ experience in an acute, oncology, subacute or discharge planning role • Demonstrated understanding of access and flow principles in a complex health service environment • Proven experience in complex discharge planning, community or subacute referral coordination • Highly developed communication, negotiation, and stakeholder engagement skills • Proficiency in using clinical systems (e.g. Epic, IPM) and digital tools to support patient flow • Ability to work both autonomously and collaboratively in a multidisciplinary setting • Strong critical thinking, time management, and documentation skills |
| Desirable Requirements | • Postgraduate qualifications or working towards postgraduate study in oncology, care coordination, profession specific masters or health management • Experience working in or with @Home, HARP, or other integrated care models • Prior involvement in quality improvement, service redesign, or digital optimisation initiatives • Familiarity with patient flow dashboards, reporting tools, or EMR-based discharge planning workflows • Experience in leading or delivering staff education related to access, flow, or discharge pathways |
Certifications, Licenses & Registrations
Key Accountabilities
| Key Accountabilities | Demonstrated by / Key Performance Indicators |
| 1. Patient Flow and Discharge Coordination | • Conducting complex discharge assessments using validated frameworks aligned to cancer-specific pathways. • Proactively identifying and resolving potential barriers to discharge. • Participating in ward-based discharge rounds and site-wide flow huddles, providing specialist clinical advice and consultation to ward teams, particularly in complex discharge planning scenarios. • Ensuring clear, timely, and accurate documentation of discharge planning in Epic. |
| 2. Education, Research and Quality Improvement | • Monitoring ward and hospital LOS data in collaboration with the clinical teams and identifying discharge delays. • Leading or participating in improvement initiatives targeting avoidable days and discharge efficiency. • Completing internal audits to evaluate discharge planning quality, barriers, and community follow-up success rates. • Strengthening discharge planning capability through delivery of ward-based in-services, lunch-and-learns, or targeted education for new staff. • Contributing to policy development and service redesign focused on integrated care and transition pathways. • Supporting strategic KPI achievement related to Access and Flow. |
| 3. Communication and Stakeholder Engagement | • Engaging in effective and respectful communication with patients, families/carers, staff, and external providers regarding discharge readiness and planning. • Facilitating timely MDT case conferencing to support complex patient transitions. • Representing the Access and Flow team in ward rounds, discharge huddles, and planning meetings. • Building and sustaining strong working relationships with key community and subacute care providers. • Navigating sensitive or delayed discharges with strong negotiation and conflict resolution skills. |
Key Accountabilities (Contd..)
| Key Accountabilities | Demonstrated by / Key Performance Indicators |
| 4. Professional Leadership and Development | • Modelling professional behaviour and acting as a clinical resource in discharge coordination. • Providing mentorship and guidance to ward staff in discharge practices. • Participating in peer review, clinical supervision, and reflective practice activities. • Leading discharge planning discussions during flow huddles or daily bed meetings when required. • Maintaining up-to-date knowledge of oncology care models and discharge innovations through professional development. • Managing competing priorities effectively and contributing to team and service-level planning. |
| 5. Systems and Data Intelligence | • Using the EMR, iPM, and BI dashboards to support real-time decision-making and trend analysis. • Supporting the refinement of EMR documentation workflows to improve discharge visibility and planning. • Providing feedback on digital tools and care pathways to improve alignment with discharge processes. • Participating in system testing or change evaluation related to patient flow modules. |
______________________________________________________________________________________________________
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.