Patient Experience Project Lead

Req ID: 7794

Date: 4 Sept 2026

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

Company: Peter MacCallum Cancer Centre

Unit: Wellbeing Centre Operations

Division: Chief Medical Officer

Department: Prevention And Wellbeing

Enterprise Agreement:

Wellbeing Centre Operations

Patient Experience Project Lead
• Ongoing, full time role – 80 hours per fortnight with a monthly ADO
• Parkville location, with multiple public transport options available
• Up to 96,181 base + additional over award + salary packaging + super + 5 weeks annual leave + monthly ADO

The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.

About the team
The Peter Mac Patient Experience and Wellbeing Department manages a range of high-impact work in three streams: patient experience, consumer engagement, and wellbeing. We are a diverse and motivated team that shares a goal of improving the care experience of people with cancer. This role sits within the patient experience workstream.

About the role
This is a senior role in our team, and plays a central part in leading the planning, delivery, and evaluation of services that improve patient experience at Peter Mac. You’ll have the opportunity to combine strong project management skills with meaningful stakeholder and consumer engagement. You will manage multiple projects and services, including our peer mentor programs and Patient and Carer Support Service (PACS). You’ll have opportunities to innovate as you design new initiatives to help achieve our Patient and Carer Experience Strategy.

A regular day will see you:
• Partnering with internal teams, external partners, patients and carers to implement and continuously improve programs and services
• Overseeing patient-facing services under your management, including issue resolution and risk management
• Influencing and engaging stakeholders at all levels by translating program progress and outcomes into messages that build understanding, support and action
• Working directly with patients, carers, and family members through both your portfolio and our public-facing services
• Contributing to a positive, people-centred department culture that encourages collaboration, wellbeing and growth.

About you
We are looking for a personable, motivated professional with project and people management experience. You’re a collaborative and proactive person who builds strong relationships, and thrives in a multidisciplinary environment. You bring empathy, curiosity and a passion for improving outcomes for patients and carers.

You’ll bring with you:
• Proven end-to-end project management experience in complex environments, including managing multiple concurrent projects
• Demonstrated ability to build relationships and influence stakeholders to achieve shared outcomes
• Strong analytical and problem-solving skills, with the ability to interpret information, identify opportunities for improvement and develop practical, evidence informed recommendations
• Experience managing staff and volunteers across a range of services
• Highly developed interpersonal communication skills, including with vulnerable people
• Experience applying principles of person-centred care and consumer participation

Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
• Up to $11,660 in salary packaging to increase your take home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of journey facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave (pro-rata for part time) and 17.5% leave loading

Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!
If you feel this role is right for you, we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check, and this position will require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For a confidential discussion about this role, please contact Fiona Mouritz, Patient Experience Manager at Fiona.Mouritz@petermac.org
Please note: We will screen applications as we receive them, so if you’re interested please don’t delay your submission!

Application closing date: 11:59pm, Sunday 20 September 2026

______________________________________________________________________________________________________

Position Summary

This position will contribute to multiple projects across the full lifecycle. It will develop and contribute to project governance, risk, and stakeholder arrangements. Working within a multidisciplinary environment, the position involves regular contact with patients, carers, clinicians, non-clinical staff, and external project partners. It is an opportunity to combine adept relationship management with analytical skill to advance holistic care of cancer patients and carers.

This is a permanent full-time position. There is some work-from-home flexibility for the right candidate, but you will be required to work in-person at our Melbourne campus most of the time.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers

Classification or Salary Range

HS4

Immunisation Risk Category

Immunisation Category B

Key Relationships

Internal	Patient Experience and Wellbeing department Victorian Adolescent and Young Adult Cancer Service Australian Cancer Survivorship Centre Psychosocial oncology department Communications department Clinical staff of all disciplines Peter Mac Volunteer department Research staff from relevant disciplines
External	Clinical and non-clinical staff from other health services Patients, carers, and family members Staff from various project partner agencies. This could include government departments, community services, commercial entities, or academic institutes

Skills

Essential Requirements

Outstanding project management skills through the full project lifecycle, with demonstrated ability to deliver high-quality projects in a timely and efficient manner
Sophisticated analytical skills, including proven experience applying evidence and data to design solutions
Highly developed interpersonal communication skills, including with vulnerable people
Experience of practically applying the principles of person-centred care and consumer participation in health
Organisational and time management skills, with demonstrated ability to prioritise and meet deadlines
Excellent written communication skills including report writing, grant and funding applications, and presentations
Ability to form strong and effective relationships with diverse stakeholders
Ability to work effectively as part of a multidisciplinary team and contribute to a positive, inclusive, and outcome-focused workplace culture

Desirable Requirements

Experience working in a health service in a project or management capacity
Familiarity with Victorian public sector governance, reporting, and accountability frameworks and processes
Understanding of sectors adjacent to health e.g. community services, employment, disability, or academia

Key Accountabilities

Key Accountabilities	Demonstrated By / Key Performance Indicators
Leadership and People Management	Actively contribute to team planning, development, wellbeing, and evaluation activities Represent the department in meetings, forums, and working groups as required Contribute positively to a collaborative, inclusive, and high-performing team environment Act as a role model to Peter Mac for consumer-led and human-centred care of people with lived experience of cancer
Project Management	Contribute to the planning, coordination, and delivery of projects that support positive patient experience and wellbeing Contribute to the development and maintenance project control documents including project plans, stakeholder engagement plans, budgets, and risk registers Contribute to project governance and advisory arrangements, including ongoing engagement of people with lived experience Monitor project progress and risks, implementing mitigation strategies to maximise successful outcomes Evaluate project outcomes, impacts, and processes

Key Accountabilities (Contd..)

Professional Practice	Identify and prioritise internal and external stakeholders relevant to projects under management Coordinate input from multidisciplinary teams and external partners to achieve project objectives Facilitate meaningful consumer involvement in project design, implementation, and evaluation Communicate complex information clearly and persuasively for diverse audiences, including senior decision-makers, consumers, and clinicians
Innovation & Improvement	Actively identify opportunities to enhance patient and carer experience and wellbeing at Peter Mac, converting to actionable initiatives Synthesise evidence, data, and stakeholder insights to enable effective project delivery and sharing of lessons Identify and lead the application for additional funding sources relevant to departmental activities Contribute to achievement of Peter Mac strategic goals and objectives related to patient experience and wellbeing. Support the development of the lived experience program
Quality & Safety	Maintain an understanding of individual responsibility for safety, quality and risk, and contribute to organisational quality and safety initiatives Fulfil your roles and responsibilities as described in the Peter Mac World’s Best Cancer Care (Clinical Governance) Framework Follow Peter Mac's safety, quality and risk policies, procedures and guidelines Escalate concerns regarding safety, quality and risk to appropriate staff member, if unable to resolve yourself Comply with the National Safety and Quality Health Service Standards and other regulatory requirements Work in accordance with the Data Accountability Framework to maintain data integrity Escalate safety, quality and risk concerns to the appropriate staff member if you cannot resolve them directly Participate in quality audits and compliance monitoring activities (as required) Pursue opportunities for continuous improvement

______________________________________________________________________________________________________

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.