Operations Director - Ambulatory Services
MELBOURNE, VIC, AU, 3000
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
YOUR ROLE IN OUR FUTURE
Operations Director – Ambulatory Services
Ongoing, Full-Time | 80 hours per fortnight + monthly ADO
Reports to: Chief Operating Officer
An exciting opportunity exists for an exceptional leader to join Peter Mac as Operations Director – Ambulatory Services.
In this senior leadership role, you will be responsible for the operational performance and delivery of high-quality care across the Ambulatory Division, working in close partnership with the Clinical Director of Ambulatory Services and Deputy Director of Nursing (Ambulatory).
Key areas of responsibility include:
• Day Therapy
• Peter Mac @ Home
• Specialist Clinics (ECHO Lab, Respiratory Lab, See & Treat, Diabetes Nurse Educator) and Outpatient Pathology
• Specialist Clinics Administration
• Dental Oncology
• Familial Cancer Centre
• Symptom and Urgent Review Clinic (SURC)
• Patient Navigators
• Internal Medicine
You will lead the delivery of safe, high-quality clinical services while ensuring efficient patient access and flow, strong financial performance, and effective business and operational planning. The role also oversees contractual and administrative functions across the division.
About You
You are an experienced and values-driven leader with a strong track record of building and leading high-performing teams in complex healthcare environments. You bring:
• A relevant health degree
• Significant senior leadership experience in public health services
• Demonstrated ability to drive service excellence, operational performance, and patient-centred care
Salary will be discussed with the successful candidate.
Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
· Generous salary packaging to increase your take-home pay
· Discounted health insurance and eye care
· A comprehensive health and wellbeing program
· Public transport options at our doorstep and end of trip facilities for cyclists
· Onsite eateries and coffee shops and inviting rooftop garden spaces
· Pathways for professional development and new career opportunities
· Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
· Flexible, hybrid working arrangements
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Join us!
If you feel this role is right for you, we warmly invite you to apply and encourage your early application. All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, influenza, and a range of other diseases.
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.
Please provide a covering letter outlining key skills and experience relevant to the role to assist us with our assessment.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Karen Fox, Chief Operating Officer
Contact Number: 8559 5115
Email to Executive Assistant: Linda.McArthur@PeterMac.org
Applications Close: 11:59PM Wednesday 22 July 2026
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Position Summary
The Operations Director Ambulatory Services is responsible for the performance and operational delivery of care at Peter Mac across the Ambulatory Division in partnership with the Clinical Director of Ambulatory.
This division includes:
• Day Therapy
• Peter Mac@Home
• Specialist Clinics (ECHO Lab, Respiratory Lab See & Treat, Diabetes Nurse Educator) and Outpatient Pathology
• Specialist Clinics Administration
• Dental Oncology
• Familial Cancer Centre
• Symptom and Urgent Review Clinic (SURC)
• Patient Navigators
• Internal Medicine
The Operations Director will lead the delivery of safe high quality clinical services, efficient patient access and flow, budget development and financial performance, quality and business planning, contractual, and administrative functions of the Division.
Importantly the position will have key responsibility for delivering operational, quality, workforce and financial performance targets across the Division.
Enterprise Agreement
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025
Classification or Salary Range
Immunisation Risk Category
Key Relationships
| Internal |
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| External |
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Education
Skills
| Essential requirements | • Previous operational experience leading Healthcare at a senior level. • Comprehensive understanding of complex hospital systems, including clinical and financial performance indicators. • Health Degree Qualification • Post graduate qualifications in management or health/business administration or equivalent (or working towards). • Proven ability to lead within a health care environment. • Track record of high performance in delivering against clinical, access and financial targets. • Excellent people management skills. • Ability to communicate with all levels of the organisation. • Proven ability to implement change within a complex environment. • Demonstrated capability to lead a strong customer service culture. • Commitment to Peter Mac values: excellence, innovation, compassion. • Excellent computer literacy. |
Key Accountabilities
| Key Responsibilities | Demonstrated By / Key Performance Indicators |
| Financial Management Monitoring financial and activity performance against budget and other service performance indicators |
•Manage service agreements ensuring cost recovery •Monitor budgets and implement corrective actions •Prepare monthly operational budgets •Ensure reimbursement for public services •Develop business and capital plans •Manage procurement and contracts •Identify revenue opportunities •Report activity and KPIs •Oversee equipment and maintenance contracts KPIs •Achieve budget and performance targets •Meet financial and quality KPIs •Maintain capital planning •Report against business plan •Improve cost, quality and productivity •Provide timely reporting |
| Services Capital Development and Equipment Program | •Capital equipment replacement plan established for the service KPIs •Support development of capital development and equipment submissions |
| Leadership & Communication | •Provide leadership supporting quality care •Engage stakeholders and leaders •Communicate across the organisation •Partner with Finance and People & Culture •Lead projects and change initiatives •Support staff communication •Promote engagement processes KPIs •Attend leadership meetings •Positive stakeholder feedback •Deliver organisational KPIs •Demonstrate leadership behaviours •Maintain business continuity plans •Provide timely communication •Achieve service targets |
| Customer service provision and Continuous Improvement | •Deliver patient-focused services •Maintain improvement systems •Identify growth opportunities •Engage key stakeholders •Support service planning KPIs •Positive feedback •Accurate reporting •Deliver growth initiatives •Respond to feedback •Support patient-centred care •Implement improvements |
| Quality and safety | •Ensure compliance with standards •Maintain quality systems •Manage organisational risks •Adhere to policies KPIs •Lead improvement activities •Support accreditation •Implement standards •Monitor quality indicators •Lead governance processes •Deliver quality plans |
Key Accountabilities (Contd..)
| Human Resources |
•Ensure adequate staffing resources to meet clinical demand
•Work with People and Culture to implement performance management plans •Manage workforce issues including recruitment, retention, employee relations, learning and development, OH&S, change management and performance |
| Training & Development |
•Ensure resources are available for staff training
•Support professional development planning for staff KPIs •Learning and development plan in place •Included in staff performance plans •Achieve compliance with mandatory training |
| Self-Improvement |
•Maintain professional development program
•Participate in learning and development activities •Maintain record of development activities KPIs •Apply learning in practice •Complete mandatory training •Complete performance review |
| Communication/Public Relations |
•Support promotion of service activities and achievements
KPIs •Deliver communication activities with Communications team •Participate in leadership and committee meetings •Maintain internal and external relationships |
| Information technology |
•Maintain computer and system skills
•Use required financial and reporting tools •Support business continuity planning KPIs •Demonstrate system competence •Ensure business continuity plans are in place |
| Research and education |
•Monitor industry changes and impacts
•Support research and education resourcing KPIs •Demonstrate awareness of industry changes •Support growth in research and clinical trials |
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.