Manager Patient Navigation

Req ID: 7761

Date: 28 Aug 2026

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

Company: Peter MacCallum Cancer Centre

Unit: Patient Navigation

Division: Chief Operating Officer

Department: Ambulatory Services Operations

Enterprise Agreement: Health and Allied Services, Managers and Administr

Patient Navigation

Manager, Patient Navigation
• Full time, ongoing role – 80 hours per fortnight with a monthly ADO
• Parkville location, with multiple public transport options available
• Up to $106,759 (prorated for part time) + salary packaging + super + five weeks annual leave

The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.

We are seeking suitably experienced and motivated applicants for the role of Administration Manager – Patient Navigators. This is an exciting opportunity for a leader with a passion for patient-centred care, service excellence, and continuous improvement to provide operational leadership and support the delivery of high-quality administrative services within a dynamic and collaborative healthcare environment.

About the team
The Patient Navigator team plays a vital role in supporting patients throughout their healthcare journey by providing coordinated, timely, and compassionate administrative support across a range of tumour streams. Working closely with clinical teams and services across the organisation, the team is committed to improving patient access, experience, and outcomes through high-quality administration, collaboration, and continuous service improvement.

About the role
The Administration Manager - Patient Navigator Service provides leadership to and management of the Patient Navigator team responsible for supporting various tumour streams including Upper Gastrointestinal, Lower Gastrointestinal, Genitourinary, Melanoma & Skin, Breast, Sarcoma, Head & Neck, Early Drug and Development, Lung/Cancer of the unknown Primary, Late effects, Paediatrics, Gynaecology, Neurology and Gamma Knife. The role provides professional leadership and strategic direction relevant to the Patient Navigator Service across the Ambulatory Administration teams and other services, in consultation with the Operations Directors.

A regular day will see you:
• Provide leadership, direction and support to the Patient Navigator team across multiple tumour streams and services.
• Oversee the delivery of high-quality, efficient and patient-centred administrative services.
• Work collaboratively with clinical teams, Operations Directors and other stakeholders to support service coordination and continuous improvement.
• Lead people, processes and performance to foster a culture of quality, accountability, collaboration and ongoing learning.

About you
You are a collaborative, approachable and patient-focused leader who is passionate about service excellence and supporting high-performing teams. You thrive in a dynamic healthcare environment, can manage competing priorities and build strong relationships across multidisciplinary teams.

You’ll bring with you:
• Demonstrated experience in administration management and people leadership, ideally within a complex healthcare environment.
• Proven ability to lead teams, manage competing priorities and support high-quality service delivery.
• Experience identifying and implementing process and service improvements to enhance efficiency and patient experience.
• Strong communication, stakeholder engagement and relationship-building skills.
• Demonstrated ability to work collaboratively across multidisciplinary teams and organisational services.
• Confidence using healthcare information systems and Microsoft Office to support effective administrative operations.

Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
• Generous salary packaging to increase your take-home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
• Flexible, hybrid working arrangements

Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!
If you feel this role is right for you, we warmly invite you to apply, and encourage your early application. 
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. 

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Please submit your expression of interest via the application page in People Hub

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information, please contact Doris Vella, Operations Manager - Ambulatory Services – doris.vella@petermac.org

Applications Close: 11:59PM, Sunday 13 September 2026

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Position Summary

At Peter Mac patient care is delivered via a tumour stream model by multi-disciplinary teams that have specialist knowledge of specific cancer types. Patient Navigators are responsible for ensuring that the patient's diagnostic, treatment and clinic review appointments are appropriately coordinated and conducted within clinically required timeframes. They attend required tumour stream specialist clinics and provide preparatory support for these and for Multi-Disciplinary Meetings (MDMs).

The Administration Manager - Patient Navigator Service provides leadership to and management of the Patient Navigator team responsible for supporting various tumour streams including Upper Gastrointestinal, Lower Gastrointestinal, Genitourinary, Melanoma & Skin, Breast, Sarcoma, Head & Neck, Early Drug and Development, Lung/Cancer of the unknown Primary, Late effects, Paediatrics, Gynaecology, Neurology and Gamma Knife. The role provides professional leadership and strategic direction relevant to the Patient Navigator Service across the Ambulatory Administration teams and other services, in consultation with the Operations Directors.

• Delivery of the highest standards in customer service and patient support, and leading others to demonstrate the same standards.
• Providing governance and support for rostering, leave management, mandatory training, performance management and annual performance appraisals for the Patient Navigator team.
• Providing expertise in systems and administrative processes, including those relating to patient registrations, referrals, appointments, and revenue management.
• Facilitation of ongoing training, education, and support to the Patient Navigator team with a focus on quality and process improvement.
• Reviewing and monitoring changes in tumour stream activity as well as Patient Navigator workloads and
staffing allocation and ensuring optimal cover is provided for clinical services.
• Resource and financial accountability for Patient Navigator cost centres.
• Identifying opportunities for process improvement and lead change across the Ambulatory Service as required.
• Working in close collaboration with clinical teams and other services to effect improvements across all our administrative processes, including Specialist Clinics and Day Therapy.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027

Classification or Salary Range

HS5

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal	Tumor stream medical and nursing staff Departmental Administration Leads. Manager Specialist Clinics and Administration Team Lead. Patient Services Administration teams – Radiotherapy, Day Therapy, Cancer Imaging, Specialist Clinics, Support Services. Operations Director, Inpatient Services. Medical Director, Ambulatory Services.
External	Clinical and administrative staff from precinct partner hospitals and other health services where appropriate.

Skills

Essential Requirements

Qualified Tertiary graduate or several years' work experience in an administration setting.
Experience providing direct line supervision to a small to medium sized team or demonstrated competence in a specified technical activity.
Experience in managing conflicting priorities.
Strong customer service skills, able to communicate effectively and respectfully with patients and staff.
Strong communication and stakeholder management skills.
Demonstrated skills in the use of IT systems, preferably in a health care setting.
Competent in use of the Microsoft Office Suite.

Desirable Requirements

Experience developing and implementing administrative policies and procedures.
Experience leading quality improvement projects.
Knowledge and or experience in workforce management.
Demonstrated understanding of recruitment process and compliance requirements.

Key Accountabilities

Key Accountabilities	Demonstrated by / Key Performance Indicators
1. (a) Manage a small – medium team AND/OR (b) Act as a specialist within a particular technical or professional portfolio AND/OR Take leadership of a specified activity recognised across the health service	Act in partnership with the Team Leaders as direct line manager for the entire team, including prioritisation of daily activities, setting and monitoring of KPI targets, rostering, leave management and staff recruitment. In partnership with the Patient Navigator Training officer, lead staff training and development to build and maintain robust skill sets within the team. Perform annual performance development in line with current People & Culture policy. Monitor staff wellbeing and performance and provide timely feedback on work performance. Ensure that staff have completed all mandatory training requirements and comply with organisational policies and procedures under which they operate Facilitate staff engagement with the broader Peter Mac community and its strategy through team meetings and regular communications. Manage a specialist technical portfolio and provide technical leadership and recommendations to management in the designated area of expertise. Develop and present training programs in area of technical expertise. Utilise leadership skills to gain cooperation and assistance in administration activities and influence others to meet the achievement of objectives. Prepare briefing papers for the wider Clinical Operations Group as required to inform service improvement. Develop and maintain administrative SOPs (standard operating procedures) relevant to area of expertise.
2. Provide exceptional customer service	Provide accountability for maintaining a high level of customer service to patients, carers and staff within a designated team or portfolio. Proactively respond to patient or staff feedback (positive and negative) regarding the performance of the team/portfolio

Key Accountabilities (Contd..)

3. Monitor, report, and improve team performance	Develop consolidated reports and provide to the line manager and other key staff groups. Troubleshoot and help to resolve, in partnership with the Team Leaders, any issues experienced by the work group in a timely manner to ensure quality is maintained. Manage patient records in accordance with hospital policy and Data Accountability Framework to always maintain data integrity. Ensure that the performance of the team meets the standards required by the organisation through a regular system of auditing performance and intervene as required. Analyse situations or information, clearly and accurately communicate information, make recommendations to line management, and develop solutions aimed at improving workflows within the organisation. Proactively identify opportunities for process improvement and lead the team to implement appropriate solutions.
4. Support the work of the team and department	Ensure invoices from external providers are collated and processed by the team in a timely manner. Monitor ongoing expenses against allocated budget and provide strategic cost saving strategies. Provide high level administrative support to senior managers or relevant executives including acting as EA for high level committees. Other tasks as directed by the line manager.
5. Stakeholder management	Attend and contribute to organisational committees and working groups Lead and participate in meetings as required. Build and maintain relationships with key internal staff and external providers. Work cooperatively with other departments to obtain assistance and/or influence others in the achievement of set objectives.

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.