Linux Systems Administrator

• Research Computing Facility
• IT Services Lead – Office of Cancer Research
• Peter Mac’s ICT department
• Molecular Pathology Department
• Bioinformatics Consulting Team
• Molecular Genomics Core Facility staff
• All staff in Cancer Research in relation to technical matters as required for achieving Peter Mac’s business objectives.
• Victorian Centre for Functional Genomics staff

• Commercial vendors, academic institutions (for example, The University of Melbourne), agencies of government and professional bodies as required to achieve the Research Computing Facility objectives.

Experience and Skills:

• Excellent troubleshooting skills, including security, performance tuning and low-level problem analysis.
• Advanced programming/scripting skills in languages such as Shell scripting, Python and Perl.
• In-depth experience using Linux operating Systems, particularly Red Hat Enterprise Linux, CentOS, or Fedora.
• Experience in Linux system administration, security, patching and monitoring.
• Strong verbal and written communication skills for both technical and non-technical audiences.

Personal Attributes:

• A passion for helping others.
• Strong interpersonal skills.
• Drive and ambition to build themselves a career in Linux system administration
• Ability to absorb new information and complex concepts.
• Ability to work as a team member - either giving or receiving directions or sharing knowledge with other members of the team.
• Technical mentoring of other team members, such as showcasing emerging technologies.
• Possess an adaptive style that responds to the changing business environment and demands.
• Ability to take direction and complete a task with minimal supervision.

• Demonstrated experience with containers.
• Experience with virtualisation technologies, (e.g. KVM or VMware vSphere).
• In-depth experience of networking technologies.
• Experience in help-desk ticketing systems (e.g. Service Now).
• Experience using documentation systems such Atlassian and Wikis.
• Experience with DevOps technologies and workflow tools (e.g. GitHub).
• Experience to provisioning technologies (e.g. Red Hat kickstart, Satellite).
• Exposure to Cloud-technologies.
• RHEL certification or equivalent desirable.

• ​​​​​Relationships
• Service Requests
• Incidents

• Provide a high standard of service and support to our stakeholders  
• Build and maintain strong working relationships with our stakeholders
• Ensure that customer service levels are met with respect to the resolution of incidents and delivery of requests 
• Troubleshoot technical problems and assess, diagnose, and resolve incidents and problems
• Analyse common Incidents and Requests to identify and resolve Problems 
• Ensure continuous customer communication using the service management tool or other communication channels including phone, in person contact and email to keep customers informed of service incidents and requests 
• Anticipate user’s needs and move effectively to address these requirements

• Configuration
• Knowledge
• Environments
• Updates

• Assist with server administration activities
• Contribute, develop, and supplement documentation and training materials used by our stakeholders

3. Continuity

• Availability
• Reliability
• Security
• Performance

• Troubleshoot and address any incidents that occur
• Ensure effective data security, integrity and recoverability procedures are always in place 
• Maintain a stable and secure systems environment
• Foresee and prevent incidents by troubleshooting technical application problems before they impact users

• Request
• Project
• Release

• Support change activities for projects and system enhancement by assisting with technical analysis, design, and implementation
• Advise and assist in the development of new capabilities 
• Participate in the preparation of design specifications for solutions required to be developed and implemented 
• Develop, test, and implement environment upgrades and changes 
• Preparation and execution of suitable testing plans 
• Ensure that the end user experience is maintained through change or ensure relevant communications are sent 

• Learning
• Processes
• Technology

• Continuous learning orientation, keeping abreast of new and emerging technologies 
• Actively embrace and contribute to new approaches within the department and organisation as a whole 
• Build up a knowledge base of information that is shared within the broader team 
• Identify improvements in processes and work with the team to implement 

• Teamwork
• Culture

• Consistently demonstrate a clear, concise, open manner to all stakeholders 
• Demonstrate taking ownership and responsibility for achieving commitments 
• Demonstrate collaboration and value other people’s inputs 
• Maintain transparency in all activities and tasks 
• Work co-operatively as a team member, sharing responsibility and knowledge 
• Adhere to Peter Mac values and treat people honestly and with respect 
• Maintain an open communication culture 
• Solicit feedback collegiately to improve personal and team performance.
• Seek out others, including stakeholders of the facility, to creatively solve problems.

• Compliance
• Escalation
• Advice

• Ensure compliance with company policies and procedures
• Escalate any areas of concern to management, as required 
• Provide advice to management team, as required 
• Support and carry out other tasks as directed from time to time