LIS Support Officer

Position Summary

Provision of high quality, effective, and innovative IT development  & support function within a Diagnostic Pathology Service that meets the requirements of ISO 15189 (Medical Testing) and the clinical needs of the agencies patients and clients.

Enterprise Agreement

Health and Allied Services, Managers and Adminstrative Workers

Classification or Salary Range

HS4

Immunisation Risk Category

Key Relationships

Internal
Collaboration with staff in relation to Business Applications matters as required achieving the organisations business objectives.
Clinicians and internal clients, Pathology scientists and researchers, IT staff, Infectious Disease staff.  All other hospital staff. 

External
Liaison with vendors and agencies of government, insurers and professional bodies as required achieving the organisations business objectives.
Extensive liaison with external vendors and users of Pathology services.
 

Skills

Essential Requirements

Utilize and maintain job tracking software
Software maintenance and configuration 
Document internal procedures
Perform and document software Unit, Functional, Integration, Acceptance Testing packages and plans
Prepare testing and implementation instructions
Perform data extraction, SQL queries and report compilation.
Communication with all staff as appropriate and provide status reports
General experience in supporting PCs in a networked environment, printers and spoolers, and other relevant IT equipment
MS Word, Excel, Outlook, Access, and other relevant systems.
Professional approach to patient care, service confidentiality and provision of pathology/testing services.
Demonstrable ability to meet the clinical expectations of clients.
Superior development as well as administration skills essential.
Strong analytical and problem solving skills.
Strong verbal and written communication skills to a non-technical audience.
Strong interpersonal skills with sound ability to influence staff.
Ability to work as a team member - either giving or receiving directions or sharing knowledge with other members of the team and demonstrable ability to work and communicate cooperatively in a team including other scientists, senior scientists, pathologists, nursing staff, clinical staff and researchers.
Possess an adaptive style which responds to the changing business environment and demands.
Ability to take direction and complete a task with minimal supervision.

Desirable Requirements 

Knowledge and experience in AUSLAB Pathology LIMS or similar
Experience with writing in SQL.
Financial skills relevant to billing/accounts receivable support and clinical costing projects.
Knowledge of Medicare Australia and insurance fund billing principles.

Key Accountabilities

1. ICT Knowledge
Serves as an experienced technical resource
Uses detailed understanding of technical , substantive and methodological issues and theories to provide direction for technical staff

2. ICT Support
Recommends methods of resolving problems to lower level analysts or customers
Serves as a key resource in solving problems of medium to high complexity

3. Customer Service
Anticipates customer’s needs and moves effectively to address
Promotes positive customer service attitude among peers
Courteous and efficient communication with customers.
Ability to prioritise workflow based on clinical needs.

4. Teamwork
Solicits feedback to improve performance
Acts as an informal peer group leader, intermediary or supervisor
Aware of issues that affect team performance
Seeks out others including clients in creative problem solving

5. Communication
Understands underlying dynamics of a situation and adapts communication accordingly

6. Initiative
Actively and consistently demonstrates initiative in taking actions related to job’s core and functional competencies.
Constantly seeks new and better ways on their own to do things that will have an appropriate, positive impact within and beyond current job category. “the taking initiative” in appropriate job related area(s) to other team and group members 

7. Productivity
Actively and consistently exceeds production expectations in terms of both quantity and quality of work. Sets reasonable goals for work and meets or exceeds them with little supervisory oversight.

8. Occupation Health & Safety (OH&S)
Adheres to the maintenance of safe working practices and the provision of a safe working environment (as outlined in the OHS legislative and regulations).
Acts in accordance with Peter Mac Policies

9. Follows appropriate policies and procedures
Acts in accordance with Peter Mac Policy including Cyber security requirements.
Follows established privacy procedures 
Adheres to the maintenance of safe working practices and the provision of a safe working environment (as outlined in the OHS legislation and regulations).