Director EMR Optimisation

Date: 12 Aug 2025

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

Company: Peter MacCallum Cancer Centre

Unit: EMR Optimisation

Division: Digital Healthcare Innovation

Department: EMR Optimisation

Enterprise Agreement: Health and Allied Services, Managers and Administr

EMR Optimisation

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Director, EMR Optimisation

12-months fixed term, full time
80 hours per fortnight with monthly ADOs
Salary range dependant on qualifications and experience
Attractive salary packaging offers available

About the team

At Peter Mac, the EMR Optimisation team supports the safe, efficient and meaningful use of the Parkville EMR by staff, patients and carers. The team delivers EMR education, acts as a change agent and translator, supports adoption of the system (including for research and analytics), provides digital leadership, and actively enables quality improvement EMR enhancement projects using a learning health systems approach of harnessing data for insights, system co-design and continuous evaluation post implementation. Embedded within Peter Mac, the team also maintains strong collaborative relationships with precinct partners and the Parkville EMR team.

About the role

The Director of EMR Optimisation leads the strategic operation and continuous improvement of the EMR system at Peter Mac. This role leverages the EMR to enhance care quality, operational efficiency, and financial sustainability by collaborating across clinical, operational, and digital teams. The Director guides EMR optimisation aligned with Peter Mac's strategic goals, leading the team to provide user-centered support from staff onboarding to clinical practice embedding.

Beyond Peter Mac, the Director serves as a senior representative in the Parkville Precinct and broader digital health community, making high-level decisions through robust governance and strategic collaboration. This outward-facing role strengthens partnerships, fosters innovation, and contributes to a cohesive digital health ecosystem.

As a people leader, the Director manages and develops a high-performing team, overseeing business-as-usual operations, setting priorities, and ensuring responsive organizational support. The role includes building positive team culture, promoting continuous learning, providing coaching and performance management, and developing retention strategies. Financial responsibilities include managing EMR-related cost centres and budget oversight.

This is an fixed term (12 month) position, covering parental leave, based at Peter Mac Melbourne campus, with the opportunity for flexible working arrangements.

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

Up to $11,660 in salary packaging to increase your take home pay
Discounted health insurance and eye care
A comprehensive health and wellbeing program
Public transport options at our doorstep and end of trip facilities for cyclists
Onsite eateries and coffee shops and inviting rooftop garden spaces
Pathways for professional development and new career opportunities
Five weeks annual leave, 17.5% leave loading, purchased leave options & monthly ADOs
Flexible, hybrid working practices

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

Applicants to this role should provide a brief covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Steph Chau

Contact : steph.chau@petermac.org

This role is scheduled to commence in December 2025

Applications Close: 3 September 2025

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Position Summary

The Parkville Electronic Medical Record (EMR) is a world-class system shared by Peter Mac, The Royal Melbourne Hospital, The Royal Women's Hospital and The Royal Children's Hospital to support high-quality, seamless healthcare and improve health outcomes for Victorians. The EMR is used by more than 15,000 clinicians and staff across the four health services and is delivered in partnership with Epic, a global leader in health information technology.

At Peter Mac, the EMR Optimisation team supports the safe, efficient and meaningful use of the Parkville EMR by staff, patients and carers. The team delivers EMR education, acts as a change agent and translator, supports adoption of the system (including for research and analytics), provides digital leadership, and actively enables quality improvement EMR enhancement projects using a learning health systems approach of harnessing data for insights, system co-design and continuous evaluation post implementation. Embedded within Peter Mac, the team also maintains strong collaborative relationships with precinct partners and the Parkville EMR team.

The Director of EMR Optimisation leads the strategic operation and continuous improvement of the EMR system at Peter Mac. This role leverages the EMR to enhance care quality, operational efficiency, and financial sustainability by collaborating across clinical, operational, and digital teams. The Director guides EMR optimisation aligned with Peter Mac's strategic goals, leading the team to provide user-centered support from staff onboarding to clinical practice embedding.

Beyond Peter Mac, the Director serves as a senior representative in the Parkville Precinct and broader digital health community, making high-level decisions through robust governance and strategic collaboration. This outward-facing role strengthens partnerships, fosters innovation, and contributes to a cohesive digital health ecosystem.

As a people leader, the Director manages and develops a high-performing team, overseeing business-as-usual operations, setting priorities, and ensuring responsive organizational support. The role includes building positive team culture, promoting continuous learning, providing coaching and performance management, and developing retention strategies. Financial responsibilities include managing EMR-related cost centres and budget oversight.

Reporting to the Chief Medical Officer with connections to the COO and CDIO, this ongoing Melbourne-based position with flexible working arrangements is crucial to Peter Mac's digital health ambitions outlined in their Strategic Plan 2025-30 and the Parkville Precinct Strategic Cancer Plan 2025-2035.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

Classification or Salary Range

HS6

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal	Peter Mac EMR team and CXIOs Peter Mac Executive team IMCT, Business Intelligence & Analytics, Health Information Services, Digital Healthcare Innovation and Patient Experience & Wellbeing Operations Directors and Clinical Directors/Managers Peter Mac EMR users
External	Parkville EMR team Precinct partner EMR Directors and EMR teams Epic External Vendors

Education

Skills

Essential Requirements

Strong belief in the EMR.
Demonstrated ability to engage, build rapport and maintain effective relationships.
Excellent interpersonal skills and oral and written communication skills.
Significant experience and operational knowledge of healthcare systems, hospital networks, including relevant policies and procedures
Excellent organisation and time management skills.
Strategic thinking, organisational and planning ability, analysis and judgement.
Demonstrated ability as a people leader and ability to contribute to a team-based environment with individual and shared deliverables.
Experienced in managing a multidisciplinary team with a shared objective, and providing mentoring and coaching for professional development.
Aptitude to learn quickly and apply knowledge across different contexts.
Resilient and flexible approach to work.
Enthusiastic and driven to improve care using process design and technology.
A positive and effective track record for innovation, continuous improvement, change management and benefits realisation.
A sound understanding of EMR functionality, and the supporting systems involved in maintaining the EMR.
Proven ability to meet strategic, operational and financial objectives.
Proven ability to initiate and manage large, complex enterprise-wide or cross-precinct projects.
Adaptability and resilience.
Appropriate tertiary qualifications in a relevant discipline.

Desirable Requirements

Experience/knowledge of the implementation of an EMR, eHealth system or other health care clinical applications.
Credentialed in one or more Epic applications
A current Peter Mac clinical staff member with a good understanding of the organisation.

Certifications, Licenses & Registrations

Key Accountabilities

Key Accountabilities

Demonstrated by / Key Performance Indicators

1. Operational Leadership

Ensure safe, efficient and effective EMR operations by overseeing day-to-day system support, education, adoption and optimisation activities.
Lead and manage the EMR Optimisation team, including workforce planning, capability development, coaching, feedback, and performance management.
Monitor EMR incidents and service requests, ensuring issues are addressed promptly and workflows are continuously improved to support clinical and operational priorities.
Oversee EMR-related financial management, including budgeting, monitoring expenditure, and aligning resource allocation with organisational priorities.
Support compliance with relevant legislation, standards, and governance frameworks relating to clinical information systems and data security.
Continuously develop and implement EMR optimisation plans that supports users to become efficient and confident users of the EMR
Work collaboratively internal and external stakeholders to ensure the digital environment is optimised.
Co-ordinate and facilitate agile and effective EMR decision making through established governance models.
Manage risk and incident management related to the EMR, including business continuity, planned outages and release change management.
Perform analysis of workflows, enhancement requests and other technical issues associated with the EMR and develop functional solutions that reflect an in-depth understanding of staff and organisational requirements through a co-design or Learning Health Systems approach.
Evaluate benefits and share successes.
Other tasks as directed by Peter Mac leadership.

Key Accountabilities (Contd..)

2. Communication, Relationship Management and Engagement

Build and maintain strong relationships with clinicians, operational leaders, digital health teams, and consumers within Peter Mac to ensure the EMR is user-centred.
Collaborate closely with Parkville EMR partners, other precinct health services, and the EMR vendor (Epic) to enable a precinct-wide culture of shared innovation and optimisation.
Represent Peter Mac effectively on internal committees and at precinct, state, and national forums, influencing decision-making and advancing shared EMR priorities.
Communicate complex digital health concepts clearly to both technical and non-technical audiences, ensuring understanding of problems, solutions, and workflows.
Promote EMR initiatives, progress, and benefits consistently across the organisation and foster a culture that embraces digital transformation and innovation.
Act as a visible digital health leader, building trust, alignment, and collaboration within Peter Mac and across the Parkville Precinct.

3. Strategy and Innovation

Develop and execute a digital EMR roadmap aligned with the Peter Mac Strategic Plan and the Parkville Precinct Strategic Cancer Plan.
Oversee the development and delivery of strategic improvements to the EMR system aligned to Peter Mac priorities, including sharing measurable benefits to patient care, safety, and operational efficiency.
Contribute EMR expertise to major digital transformation initiatives, ensuring integration and interoperability with broader digital health systems.
Work collaboratively with precinct/network partners to support innovative digital projects and continuous improvement of the EMR ecosystem.

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.