Coordinator Volunteer Services

Req ID: 7872

Date: 28 Sept 2026

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

Company: Peter MacCallum Cancer Centre

Unit: Volunteers

Division: Chief Medical Officer

Department: Chief Medical Officer

Enterprise Agreement: Health and Allied Services, Managers and Administr

Volunteers

Coordinator, Volunteers Service
• Ongoing, Full Time role – 80 hours per fortnight with a monthly ADO
• Parkville location, with multiple public transport options available
• Up to $85,597 (pro-rata for part time) + salary packaging + super + five weeks annual leave

The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.

About the team
Volunteer Services plays an important role in enhancing the experience of patients, families and carers across Peter Mac. The team works closely with volunteers, staff and community partners to create meaningful opportunities for people to contribute to the care environment while supporting the organisation's commitment to person-centred care, inclusion and community engagement.

About the role
The Coordinator, Volunteer Services plays a key role in supporting and developing Peter Mac’s volunteer program.
You will coordinate day-to-day operations, recruit, onboard and support volunteers, and contribute to the development of new volunteering opportunities and program improvements. Working with staff, volunteers and community partners, you will help build an inclusive and diverse volunteer program that enhances the experience of patients, families and carers.

A regular day will see you:
• Coordinating volunteer engagement activities, including recruitment, onboarding, training and ongoing support.
• Building strong relationships with volunteers, staff and community stakeholders to support service delivery and program outcomes.
• Contributing to program improvement initiatives, new volunteering opportunities and service development projects.
• Monitoring volunteer program activities, maintaining records and supporting reporting, compliance and evaluation requirements.

About you
You are a highly organised and people-focused professional who enjoys building relationships, supporting others and creating positive experiences. You bring a collaborative approach, excellent communication skills and the ability to balance competing priorities while working in a dynamic environment.

You’ll bring with you:
• Experience working with, supporting and engaging volunteers, with a sound understanding of volunteer principles and the volunteer experience.
• Demonstrated coordination and organisational skills, with the ability to manage day-to-day activities, competing priorities and changing demands.
• Strong relationship-building skills, with the ability to engage respectfully and effectively with volunteers, patients, families, staff and community stakeholders.
• Demonstrated ability to work both collaboratively and independently, taking ownership of responsibilities and delivering outcomes.
• Well-developed problem-solving skills, with the ability to use initiative and adapt to changing priorities and environments.
• Experience facilitating training, presentations or information sessions for individuals and groups.
• Excellent written and verbal communication skills.

Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
• Generous salary packaging to increase your take-home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
• Flexible, hybrid working arrangements

Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!
If you feel this role is right for you, we warmly invite you to apply and encourage your early application. All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, influenza, and a range of other diseases.
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary.

Alternatively, for a confidential discussion about this role, please contact Angela Zhou, Volunteer Services Manager, on 03 8559 6810 or Angela.Zhou@petermac.org.

Application closing date: 11:59PM, Sunday 11 October 2026

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Position Summary

The Coordinator Volunteer Services is responsible for coordinating and supervising the daily operations of the Peter MacCallum Cancer Centre volunteer program. The Coordinator is responsible for the recruitment, training and ongoing development of volunteers. Responsible for further development and raising awareness within the hospital and community of an inclusive volunteer program involving volunteers from diverse backgrounds. Ensure the Volunteer Service strives to support the needs of patients, families and carers at all times, in line with Peter Mac’s strategic goals.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027

Classification or Salary Range

HS3

Immunisation Risk Category

Immunisation Category B

Key Relationships

Internal

Manager - Volunteer Services
Volunteer Service Team members
Program Volunteers
Clinical and Allied Health Staff
All relevant staff across the health service including satellite sites

External

Patients, families and carers
Community groups, and Community volunteers
Volunteer and health service partners and network members
External program and stakeholders
General public

Skills

Essential Requirements

Experience working with and supporting volunteers
Demonstrated coordination and organisational skills with the ability to support volunteer programs, activities and day to day operations.
Understanding of the volunteer experience and principles of volunteering
Demonstrated ability to work collaboratively and independently, with demonstrated accountability for assigned responsibilities
Experience in facilitating training and/presenting to large audiences
Demonstrated ability to work with respectfully and effectively with a diverse range of stakeholders, including patients, families, volunteers and staff from varied cultural, linguistic and social backgrounds
Ability to use initiative, problem solve and prioritise competing demands in a busy and changing environment
Strong written and verbal communications skills
A commitment to continentality, privacy, professional boundaries and organisational policies and procedures
Competent in use of Microsoft Office and relevant information technology systems with the ability to learn and adapt to new systems as required

Desirable Requirements

Background in Health, Community or Not-for- Profit sectors
Understanding of the Health Sector
Experience using Better Impact Volunteer Management System

Key Accountabilities

Key Responsibilities	Demonstrated By / Key Performance Indicators
1. Volunteer Program Coordination and Operations	Coordinate the day-to-day operations of the volunteer program, including rostering, correspondence, service coverage and special projects Ensure operational tasks and commitments are actioned and completed within required timeframes, with appropriate follow-up to maintain effective and consistent service delivery Identify process improvement opportunities in the delivery Peter Mac’s Volunteers programs which support efficiency, scaling and enhanced experiences for volunteers and other relevant stakeholders
2. Innovation and development of new volunteering models and program improvement	Contribute to the ongoing development and growth of the volunteer program, including strategic planning, service improvement initiatives, policy development, and program-wide planning in alignment with organisational priorities Seek opportunities to develop, piolet and review new models of volunteering to enable Peter Mac’s volunteer programs to remain relevant and effective and in line with organisational needs
3. Volunteer Recruitment, Support and Engagement	Manage volunteer relationships through recruitment, screening, onboarding, training and regular support and retention. Facilitate regular formal and informal check-ins, to support their ongoing engagement, wellbeing and performance and provide appropriate support where behavioural or performance concerns arise. Lead volunteer recognition initiatives, support retention, and foster a positive, inclusive volunteer culture across the entire volunteer lifecycle
4. Stakeholder & Partnership Engagement	Maintain effective working relationships with internal hospital departments and external community partners Participate in meeting events, and forums as required and assist with in-service presentation and broader program engagement activities

Key Accountabilities (Contd..)

Key Accountabilities	Demonstrated By / Key Performance Indicators
5. Data collection, Monitoring, Evaluation and Reporting and Risk mitigation	Contribute to the ongoing collection of program monitoring data (for example, surveys, program data, case studies) and intzrnal and external reporting volunteer programs. Coordinate an annual program review to analyse program outcomes and propose program improvements. Maintain accurate volunteer and program records. Contribute to the Volunteer Services risk and compliance requirements and report any safety incidences identified. This includes behavioural management, incident follow-up, and maintaining accurate volunteer and program records.
6. Volunteer leadership & support	Provide supervision, guidance, and day-to-day support to volunteers within the Volunteer Services team. Support the Manager – Volunteer Services by contributing to team planning, workflow coordination, and professional development efforts.
7. Program Promotion	Support efforts in raising the profile of the volunteer program through presentations, events, media and community engagement. Promote the value and impact of volunteering at Peter Mac
8. Other Duties	Assisting with administration and other duties as required

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.