Change & Communications Officer - CRM

Date: 5 Jan 2026

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

Company: Peter MacCallum Cancer Centre

Unit: Commercialisation

Division: Business Ventures

Department: Commercialisation

Enterprise Agreement: Health and Allied Services, Managers and Administr

Commercialisation

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Change and Communications Officer - CRM

Short fixed term, part time opportunity
0.3 - 0.4 EFT or (1.5 to 2-days per week)
Grade 3: HS3 - HS25 ($37.68 to $41.65 per hour depending on experience)

Change and Communications Officer required as part of the Salesforce Expansion project. This is a 4 month fixed term, part-time role (0.3-0.4 FTE at pay scale level HS3).

The position will report direct to the project manager and is required to be an active member of the Salesforce Project Working group. The Change and Communications Officer will lead the change management and communications aspect of the project, ensuring readiness and change adoption into business operations at the Peter MacCallum Cancer Centre.

About you

The successful candidate will have strong stakeholder management skills, with the ability to engage, influence, and build relationships at all levels, whilst also being able to rapidly understand end-to-end business.

You'll bring with you:

Experience and knowledge of change management principles, methodologies, and tools, ideally within medium-scale digital transformation or system implementation projects.
Experience supporting organisational change related to enterprise platforms, ideally CRM or contract management systems (e.g., Salesforce).
Strong written and verbal communication skills, with experience developing clear, targeted project communications.
Experience supporting successful system transition, adoption, and stakeholder enablement.
Ability to clearly articulate key messages to a range of audiences across diverse business functions.
Strong conflict resolution and negotiation skills, including the ability to navigate competing priorities.
Ability to influence others and support alignment toward a common vision or objective.
Strong problem-solving and root-cause identification skills.
Understanding of data governance principles, particularly as they relate to contract management, organisational data handling, and privacy requirements.

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

Up to $11,660 in salary packaging to increase your take home pay
Discounted health insurance and eye care
A comprehensive health and wellbeing program
Public transport options at our doorstep and end of trip facilities for cyclists
Onsite eateries and coffee shops and inviting rooftop garden spaces
Pathways for professional development and new career opportunities
Five weeks annual leave (pro-rata), 17.5% leave loading and purchased leave options
Flexible, hybrid working practices

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Kiti Yau

Email: kiti.yau@petermac.org

Applications Close: 20 January 2026
______________________________________________________________________________________________________

Position Summary

The Commercialisation team is seeking a highly skilled and motivated individual to join the team as a CRM Contracts Implementation Change and Communications Officer, to facilitate seamless adoption of the current Salesforce CRM expansion to an organisation-wide contracts and execution repository. This is a key project role for a period of 4 months at 0.3-0.4 FTE within the Salesforce Administration team. The Change and Communications Officer will lead the change management and communications aspects of the project, ensuring readiness and change adoption into business operations at Peter MacCallum Cancer Centre.

Working closely with the Salesforce Project Manager, the Officer will support organisational readiness and transition to an enterprise-wide centralised contracts repository and contracts submission portal. This includes leading change impact and readiness assessments to identify and mitigate potential challenges for staff, functional areas, and business processes, ensuring seamless implementation and adoption across the organisation.

The role will be responsible for developing and executing the communication strategy for the project and be an active team member of the project working group. The role is expected to contribute to timely delivery of the project by carrying out assigned tasks as well as contribute own skills as subject matter expert. The Officer will also coordinate and support user acceptance testing, including defining testing needs, collating feedback, documenting issues, and supporting remediation activities.

The role will contribute to the design and development of the SharePoint Connect landing page where the contracts submission portal will be housed, including supporting the creation of FAQs, instructional content, and training video. The role requires high-level stakeholder engagement, strong communication skills, and the ability to translate project objectives into meaningful change management and communication strategies that support standardised contract management practices across the organisation.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

Classification or Salary Range

Grade 3: HS3

Immunisation Risk Category

Immunisation Risk Category C

Key Relationships

Internal	Salesforce (Expansion) Project Manager (SFPM) Project Support Officers Chief Financial Officer, PMCC (CFO) Director of Procurement Procurement team PMCC IMCT department CRDO team UAT team
External	External Implementation team. Salesforce Accounts team

Education

Skills

Essential Requirements

Experience and knowledge of change management principles, methodologies, and tools, ideally within medium-scale digital transformation or system implementation projects.
Experience supporting organisational change related to enterprise platforms, ideally CRM or contract management systems (e.g., Salesforce).
Strong written and verbal communication skills, with experience developing clear, targeted project communications.
Experience supporting successful system transition, adoption, and stakeholder enablement.
Ability to clearly articulate key messages to a range of audiences across diverse business functions.
Strong stakeholder management skills, with the ability to engage, influence, and build relationships at all levels.
Strong conflict resolution and negotiation skills, including the ability to navigate competing priorities.
Ability to influence others and support alignment toward a common vision or objective.
Strong problem-solving and root-cause identification skills.
Understanding of data governance principles, particularly as they relate to contract management, organisational data handling, and privacy requirements.
Ability to rapidly understand end-to-end business

Desirable Requirements

Formal change management certification (e.g., Change Management Foundation) is highly desirable.Familiarity with project management methodologies, tools, and project lifecycle phases.
Experience with SharePoint and/or content creation for digital knowledge hubs (e.g., FAQs, guides, training content).
Experience supporting implementation of contract lifecycle management and/or procurement systems.
Tertiary qualifications in business management, project management, communications, or relevant discipline.
Experience working in healthcare, government, or other highly regulated environments.

Certifications, Licenses & Registrations

Key Accountabilities

Key Accountabilities	Demonstrated By / Key Performance Indicators
1. Apply a structured methodology and lead change management activities	Leverage a change management methodology, process and tools to support adoption of the changes required by the project implementation, including but not limited to change management plan, communications plan and training plan. Identify, analyse and prepare risk mitigation tactics, and identify and manage anticipated resistance to change. Capture, define and measure data on key success metrics. Actively support the Salesforce Expansion Project Manager and the Project team. Work closely with the Salesforce Project Manager through the various phases of the project to assist with user acceptance testing and check for correct and complete data migration. The lead change contact to external stakeholders; vendors, solution consultants, and implementation partners.
2. Support communication efforts regarding the system	Enable the design, development, delivery, and management of key communications regarding the changes to the submission for contracts execution process and implementation of an organisation wide centralised contracts repository via Salesforce CRM platform. Maintain a strong line of communication with all stakeholders throughout the project. Establish a feedback loop mechanism to ensure solutions and proposed changes delivered each project phase meets the project objectives, benefits the end-users and aligns with scope and requirements. Support and facilitate the shaping of a positive and consistent narrative of the organisational change needs and benefits realisation of the project across the organisation. Effectively and proactively liaise with key stakeholders to ensure Project progression.
3. Assess the change impact	Conduct impact analyses and evaluation of actual impact of changes. Conduct user acceptance testing as guided by the Project Manager and the project technical team. Assess change readiness and identify key stakeholders. Analyse and manage project risks, including mitigation planning to ensure adoption and business continuity.

Key Accountabilities (Contd..)

4. Lead training efforts

Provide input, procedural document requirements, and support the design and delivery of training programs.
Assist with developing training and framework, training material and provide training required to ensure staff successful use and adoption of the new contracts submission system.
Assist with adapting training material and sessions to incorporate feedback (if required).
Assess employee satisfaction - feedback/ tracking key performance indicators and monitoring progress.
Ensure procedures are updated in accordance with changes brought about by the new process, including developing new process documents and user guides.

5. Team consultation and collaboration

Prioritise attendance at project meetings
Actively contribute to timely delivery of project in full by accepting responsibility for delegated actions.
Escalate risks to delivery or required actions and/or project delivery to the project manager.
Model commitment to the project and support the project manager with stakeholder management.
Contribute own skills and experience as a subject matter expert.
Communicate with the Project Manager to ensure clarity around actions, timelines, progress.
Work collaboratively and foster strong positive and professional working relationships with internal and external project team members, and all stakeholders.
Receives positive feedback from internal and external stakeholders
Demonstrate willingness and carries out other duties as requested to contribute to an effective, proactive, and professionally work environment.

______________________________________________________________________________________________________

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.