Administrator - Specialist Clinics
MELBOURNE, VIC, AU, 3000
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
Your Role in Our Future
Specialist Clinics Administration Officer
Ongoing | Full-Time | Part-Time Considered
Join Peter MacCallum Cancer Centre, one of the world’s leading cancer research, education, and treatment centres, and play a vital role in delivering an exceptional patient experience.
About the Role
The Specialist Clinics Administration Officer provides essential clerical and administrative support to patients, families, and clinical staff across Peter Mac’s Specialist Clinics, Outpatient Pathology Collection, and Pre-Anaesthetic Clinics (PAC).
As the first point of contact, you will deliver outstanding customer service by:
• Assisting patients and families on arrival
• Managing enquiries with empathy and professionalism
• Coordinating and booking appointments for clinicians and patient navigators
Positions are available on a rotating Monday–Friday roster, with full-time and part-time options.
About You
You’re an innovative, motivated, and compassionate professional who thrives in a fast-paced healthcare environment. You take pride in providing exceptional service and want to contribute to improving the cancer care journey for every patient.
If you’re passionate about customer service and want to make a meaningful difference in people’s lives, we’d love to hear from you.
Why Join Peter Mac?
• Be part of a compassionate team in a world-leading cancer centre
• Enjoy a rewarding, dynamic role in a large outpatient setting
• Supportive culture with comprehensive training and development opportunities
• Access to salary packaging, wellbeing initiatives, and excellent public transport links
Remuneration as per Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025. HS Grade 1 Level 1 (HS1) $58,442.80 per annum (full-time equivalent – to be prorated for part-time) to HS Grade 1 Level 5 (HS17) $64,610.00 per annum (full-time equivalent – to be prorated for part-time) dependent on candidate experience. To be discussed with Hiring Manager.
Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Kirby Green
Contact Number: 0404 173 184
Email: Kirby.Green@petermac.org
Applications Close: 11:59PM Thursday 06 November 2025.
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Position Summary
The Specialist Clinics Administration Officer role provides clerical and administrative support to patients, their families and the staff attending and providing care in Peter Mac’s Specialist Clinics, Outpatient Pathology Collection and Pre-anaesthetic Clinics (PAC).
The key responsibilities of the Specialist Clinics Administration Officer role are to:
- Act as the first point of contact and provide excellent customer service to patients, relatives, general public and staff for the designated unit.
- Provide appointment booking support for patients and clinical staff across all services, ensuring patients are notified of all new and changed appointments in a timely manner.
- Maintain and interact with Electronic Medical records (EMR), Patient Administration Systems (PAS), other IT systems as required and administrative processes relating to patient registrations, admissions & discharges, appointments and revenue management.
- Provide administrative support for the clinical staff (Medical, Nursing, Allied Health and other Administrative Staff) in Specialist Clinics, Pre-anaesthetic Clinics (PAC), Outpatient Pathology
Enterprise Agreement
Classification or Salary Range
Immunisation Risk Category
Key Relationships
Internal
- All clinical staff delivering Specialist Clinics at Peter Mac
- Tumour stream Patient Navigators
- Other Patient Services Administrative teams
- Health Information Services Manager
Skills
Essential Requirements |
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Desirable Requirements |
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Key Accountabilities
Key Accountabilities | Demonstrated by / Key Performance Indicators |
1. Provide exceptional customer service |
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2. Accurately and efficiently process patient activities |
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3. Prepare accurate and timely reports |
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4. Support the work of the team and department |
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.