Administration Officer - Familial Cancer Centre

Date: 4 Jun 2025

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

Company: Peter MacCallum Cancer Centre

Unit: Familial Cancer Centre

Division: Chief Operating Officer

Department: Ambulatory Services Operations

Enterprise Agreement: Health and Allied Services, Managers and Administr

Familial Cancer Centre

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE
Administration Officer - Familial Cancer Centre
Ongoing, Full-time position

The Office Administrator will primarily be responsible for the provision of general administrative tasks required in a Multidisciplinary Specialist Outpatient Clinic Genetic Service. This includes supporting the clinical team and colleagues to ensure patients receive the best clinic service and a positive experience with Genomic Medicine and Parkville Familial Cancer Centre.

The role is that of Administration, Phone and Clinic reception and scheduling for our Specialist Outpatient Clinic service.
Patients are referred to the Genetics service where Specialist Outpatient Clinics run daily. Excellent interpersonal skills, a focus on attention to detail, as well as a demonstrated capacity to work as part of a multidisciplinary team are required.

Remuneration as per Heath and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021 - 2025. Grade 1 $58,442.80 to $64,610.00 (full-time equivalent) dependent on candidate experience. To be discussed with Hiring Manager.

The role is part of a team that not only works in Genomic Medicine at Royal Melbourne Hospital but also works within the merged department of Parkville Familial Cancer Centre across both Royal Melbourne Hospital and Peter MacCallum Cancer Centre.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Maryan Valverde
Phone Number: (03) 8559 5000
Email: Maryan.Valverde@petermac.org

Applications Close: 11:59PM Wednesday 18th June 2025

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Position Summary

To provide clerical and administrative support for the Parkville Familial Cancer Centre including clinic reception and phone reception. The position requires excellent interpersonal skills as well as a demonstrated capacity to work as part of a multidisciplinary team. Previous experience working in a medical setting or in a genetic unit is desirable.

The position is responsible for administering outpatient clinics including entering appointments, ‘front office’ duties including receiving patients, organisation and entry of Medicare billing, administering patient files, entering data into relevant database, covering phone reception (when required), general filing, scanning and mailing correspondence. The scope of the activities is broad and some flexibility is required.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

Classification or Salary Range

HS1

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal	PFCC Office Manager Director, PFCC Medical specialists Genetic counsellors Other administrative staff within PFCC
External	Patients and families Clinical specialists General practitioners

Education

Skills

Essential Requirements	Demonstrated ability to communicate effectively with patients and staff on the telephone and in person Demonstrated experience in office or administrative work Competence and familiarity with basic administrative software packages such as MS office suite Proficient typing skills Demonstrated ability to exercise judgement, show initiative and maintain confidentiality in performance of tasks
Desirable Requirements	Familiarity with a health-related service/workplace Experience with hospital databases such as iPM

Certifications, Licenses & Registrations

Key Accountabilities

Key Accountabilities	Demonstrated by / Key Performance Indicators
1. Administrative tasks to support risk assessment clinics	Clinics are prepared for and administrative support is provided to clinic staff and clinicians Appointments and billing is administered and arranged in accordance with hospital and Medicare policies All enquiries are handled appropriately Patients receive professional and courteous service
2. Administrative tasks to prepare for and following genetic clinics	Patient files are created, maintained, collected and returned All matters related to patient files are attended to in the strictest confidentiality Receipt, preparation, filing and mailing of correspondence accurately and in a timely manner Efficient and professional manner when dealing with telephone calls, and messages are relayed accurately to the appropriate PFCC staff
3. Activities to ensure the highest levels of teamwork and continuous improvement for the administrative team at PFCC	Prioritises and responds to departmental needs Offers opinions and suggestions related to improving PFCC processes Supports the administrative team to ensure the highest levels of service and professionalism

Key Accountabilities (Contd..)

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.